LEAD ENGINEER HARDWARE AND SOFTWARE DESKTOP SUPPORT Position Available In Jefferson, Alabama

LEAD ENGINEER

•HARDWARE

AND SOFTWARE

•DESKTOP SUPPORT
BIRMINGHAM, AL•ONSITE

Job ID:

36282

Posted:

2025-04-15

Employment Type:

Direct Hire

Salary:

$65000 Ready to step into a leadership role where your tech skills truly shine? Our client is seeking a hands-on Desktop Support Lead to anchor their end-user technology experience. This is a critical, in-person position based in Birmingham that combines high-level troubleshooting, team mentorship, and enterprise IT support. You’ll be the steady hand behind fast resolutions and proactive system improvements that keep operations running smoothly. Benefits & Extras Leadership role within a collaborative and forward-thinking IT team
Face-to-face engagement across departments—no siloed work here
Chance to shape internal support standards and optimize workflows
Access to enterprise-level systems and complex problem-solving
Collaborative work with infrastructure and security teams
Encouragement for growth through training and certifications

Compensation:

$65K What You’ll Be Doing Guide and mentor desktop support staff, ensuring top-tier service delivery
Tackle high-priority tech issues with deep technical insight
Manage the full lifecycle of device setups—from imaging to deployment
Deliver hands-on support for users across office environments
Resolve support tickets and remote issues quickly and efficiently
Analyze recurring problems and implement proactive solutions
Create internal guides and conduct user training for improved tech usage What You’ll Need to be Considered 5+ years of Desktop support hands on experience.
Confidence managing escalations and setting team standards
Expertise with Microsoft 365, Windows environments, and endpoint security
Familiarity with core networking elements like TCP/IP, DNS, and VPN
Healthcare IT experience or regulated industry background is a plus
Security-focused certifications (like Security+ or CISSP) are a strong bonus #INDIT