Lead Help Desk Technician Position Available In Jefferson, Alabama

Lead Help Desk Technician 3PL Vision LLC Birmingham, AL Job Details Contract $27.18 an hour 7 hours ago Qualifications MCSA Microsoft Excel Software troubleshooting Customer service 5 years 3PL High school diploma or GED Dispatching Bachelor’s degree CompTIA Network+ Senior level Leadership CompTIA A+

Full Job Description Job Title:

Lead Help Desk Technician Location:

Birmingham, AL 35233

Working Days:

Monday to

Friday Working Hours:

8:00AM – 5:00PM (40 hrs/ week)

Job Type:

Temp, 9 to 12 months

Qualifications:

High School Diploma or equivalent required.

PREFERRED

Bachelors Degree Holds at least 1 advanced technical certification (examples: A+, Net+ and MCSA) Able to work the excel to complete reporting have knowledge of dispatching tickets High level of technology proficiency in all areas required (server monitoring, software/hardware, networks), superior customer service and interaction skills. Working knowledge of printers, and multifunction devices, fax, scanner and plotter configurations.

Experience:

5-8 years Technical Service experience; previous customer facing experience

Responsibilities:

Onsite client facing IT support for all print network / software and web faxing solutions. Remotely and physically resolve and/or reassign customer (internal and external) software, network interface and application issues. Troubleshoot and triage advanced level software and application issues for customer resolution. Provide technical trouble shooting to solve the customers IT issues, escalations to 2nd level technical support. Provide day to day procedure and technical direction to other help desk and field associates, serve as team lead for help desk. handling IT Help Desk calls in customer provided software and internal software (two different systems) must prioritize as required. Provide server management and maintenance Company description-3pl Vision boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defence, Energy, Retail, Telecom, Manufacturing, and Engineering. “GA01”

Job Type:

Contract Pay:

$27.18 per hour

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person