Technical Support Specialist Position Available In Jefferson, Alabama
Tallo's Job Summary: The Technical Support Specialist role offers a competitive salary of $50k - 55k/yr with benefits such as healthcare, PTO, and retirement plans. Responsibilities include providing second-level technical support for hardware, software, and peripherals, diagnosing and resolving technical issues for Windows and Mac systems, managing operating system installations, and collaborating with IT teams to improve processes. Strong knowledge of Microsoft operating systems, servers, and troubleshooting is required, along with excellent communication and customer service skills. Relevant certifications like CompTIA A+, Network+, or Microsoft certifications are a plus. Hiring company: INDIT.
Job Description
Technical Support Specialist
Are you passionate about technology and helping others? Our client is seeking a Desktop Support Technician to play a crucial role in ensuring smooth IT operations. You’ll be the go-to problem solver, providing hands-on and remote support to end users, troubleshooting technical issues, and optimizing system performance. This is a fantastic opportunity to join a dynamic IT team, where your expertise will directly impact efficiency and productivity!
Benefits & Extras Work with cutting-edge technology in a fast-paced, problem-solving environment.
Opportunities for professional development and industry certifications.
Collaborative, team-oriented work culture with strong support.
Exposure to a variety of IT systems, including Windows, Mac, and network troubleshooting.
Competitive benefits package, including healthcare, PTO, and retirement plans.
Compensation:
$50k -55k/yr
What You’ll Be Doing Providing second-level technical support for hardware, software, and peripherals.
Diagnosing and resolving advanced technical issues for Windows and Mac systems.
Managing operating system installations, configurations, and updates.
Assisting with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
Collaborating with IT teams to improve processes and enhance system performance.
Documenting technical issues, resolutions, and service requests in the ticketing system.
Offering remote support and troubleshooting for field and remote employees. What You’ll Need to be Considered Strong knowledge of Microsoft operating systems, servers, and troubleshooting.
Experience with Active Directory, group policies, and user account management.
Familiarity with remote desktop tools and support software.
Excellent communication and customer service skills.
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. INDIT
