PC Technician – Heart Health Position Available In Lauderdale, Alabama

Medical Assistant Heart Health Shift:

Full-Time, Days Mon-Fri Your experience matters North Alabama Medical Center, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person. As a new employee joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. How you’ll contribute You’ll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing. Connect with our Nursing Support recruiting specialist Not ready to complete an application, or have questions? Please contact Marahi Bryant by scheduling a meeting with her to chat about this opportunity https://outlook.office.com/owa/calendar/RecruiterMarahi@lifepointhealth.onmicrosoft.com/bookings/ What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Competitive paid time off and extended illness bank package for full-time employees
• Income-protection programs, such as life, accident, critical-injury insurance, employer paid short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities Position Summary Help desk analysts perform first-level diagnosis and troubleshooting support to end-users and customers.

Working under minimal supervision, the help desk analysts receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies. They also escalate complex incidents to second-level support personnel.

Reports to:

Director, MIS FLSA:

Non-exempt Qualifications and requirements

Education:

High school diploma or equivalent required; Associate’s or Bachelor’s Degree preferred.

Licenses:

A + certification preferred.

Experience:

Prefer experience with Meditech or experience with any healthcare systems vendor. Essential Functions Answers the Support Services telephone and resolves problems for the end users. Assigns problems to appropriate personnel if problem cannot be resolved. Documents all work in the predefined software package used by the Information Systems Department to track ongoing projects. Provides necessary project information for daily work update. Tracks and trends problems and notifies the appropriate MIS team member and Network Administrator. Utilizes remote system access and tools to troubleshoot problems for end users. Keeps end users informed of the status of projects. If the project is assigned to another individual, insures that the communication on the project status continues. Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. North Alabama Medical Center 263 bed hospital located in Florence, AL, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. “North Alabama Medical Center is an Equal Opportunity Employer. North Alabama Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”