Desktop Support Technician Position Available In Lee, Alabama

Desktop Support Technician Persistent Systems Auburn, AL 36832

Job Description:

Location:

Auburn

AL 36832

United States Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site. Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Ability to handle multiple projects. Experience working in enterprise environment. Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems. Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area. Candidates should have 6mo – 2 years’ experience supporting PC Hardware and software. TOP 5 required skills that candidates must have. 1.) Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fast-paced environment. 2.) Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well. 3.) Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus 4.) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Managing stress while being able to deescalate tense users is a key attribute. 5.)

Dependability:

both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership. Tell us about the type of personality which performs best in your team, given the overall environment, and workplace dynamics. Energetic, Professional, heads-down, social, and process driven. What will the work schedule be for this position? (M-F? 8-5? Overtime) M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory. What should the candidates expect during your Interview process? (Phone screen? In-person? Both?)

Interview Process:

1) Phone screening 2) Video Microsoft Teams meeting with Customer 3) Onsite visit with Customer including interview and tour.

Job Type:

Contract Pay:

$17.00 – $20.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Ability to

Commute:

Auburn, AL 36832 (Required) Ability to

Relocate:

Auburn, AL 36832: Relocate before starting work (Required)

Work Location:

In person