Computer User Support Specialist Advanced Position Available In Madison, Alabama

Computer User Support Specialist Advanced Na Oiwi Kane Huntsville, AL Job Details Full-time $70,000•$80,000 a year 6 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Vision insurance Life insurance Qualifications Certified Information Systems Auditor

GICSP TCP

Computer Science Software troubleshooting Engineering Mathematics Information Systems Mid-level Windows Microsoft Office Information security CompTIA Advanced Security Practitioner Bachelor’s degree Computer hardware DoD 8570 Computer Engineering SharePoint IT Computer skills

TCP/IP IAT 4

years CompTIA Security+

IAT Level II SSCP Active Directory Information Technology Full Job Description Job Title:

Computer User Support Specialist Advanced•5754

Job Location:

Huntsville, AL 35898

Job Salary:

$70,000•80,000 Job Summary Galapagos Federal Systems LLC is seeking a skilled and motivated individual to fill the role of Computer User Support Specialist•Advanced. This is a great opportunity to join a team of dedicated professionals focused on innovation and success. The primary responsibility of this role is to diagnose and resolve end-user technical issues while providing outstanding customer service. The specialist will use remote support tools and a ticketing system to manage and document support interactions. Occasional on-site visits may be required for hands-on troubleshooting and user training. Qualified candidates will have a solid understanding of computer hardware and software, strong problem-solving skills, and a commitment to exceptional support.

Compensation Minimum:

$70,000

Compensation Maximum:

$80,000

Job Requirements:

Skills /

Experience Required Computer User Support Specialist Advanced Skills and Experience:

Current Secret security clearance required Minimum of 4 years of professional IT experience aligned with the responsibilities listed above. Provide technical support and troubleshooting for computer systems, hardware, and software, including operating system configuration, user account management, and system backup/recovery. Meet regularly with users to understand organizational needs and provide training on relevant processes and procedures. Maintain effective communication with end users to ensure coordinated efforts and strong customer relationships. Configure, manage, and support end-user devices such as desktops, laptops, printers, and scanners. Perform hands-on installation, troubleshooting, and repairs when remote support is not feasible. Manage user accounts, including creation and deletion, in accordance with organizational policies. Apply a solid understanding of information security principles, protocols, and best practices. Adhere to Service Level Agreements (SLAs), meeting required performance and resolution standards. Support additional duties as assigned to assist in achieving team and organizational goals. Familiarity with Windows OS, Microsoft Office, Trellix HBSS/ESS, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory.

Education / Certifications Strongly desired:

Bachelor’s degree in computer science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree or degree in Mathematics or Engineering Relevant industry experience may be considered in lieu of formal education for this position

DOD 8570.01 IAT II

certification required to start (e.g, Security+). Must be able to obtain a

DODM 8140.03

advanced level certification before government deadline (

Advanced:

FITSP-O or GICSP or CASP+ or CISA or SSCP) Benefits Medical, dental, vision, disability, and life insurance Flexible Spending Accounts 401(k) PTO Paid Parental leave Tuition reimbursement Paid federal holidays Security Clearance Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information. Physical Requirements Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary. Company Summary Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer. Our service commitment is simple•”Quality IT Solutions… On Time & On Budget.” Company Employment Statement Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics. Get job alerts by email. Sign up now! Join Our Talent Network! Job Snapshot Employee Type Full-Time Location Huntsville, AL (Onsite) Job Type Government, Information Technology, Installation•Maint•Repair Experience Not Specified Date Posted 04/22/2025 Job ID 5754/9062/87739