Entry Level IT Support Position Available In Madison, Alabama

• Position is remote, but must sit within driving distance to Huntsville, AL
• Top Skills’ Details 1.

Windows Operating Systems 2. Call Center- Customer Service 3. Troubleshoot connection issues Job Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

• Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
• Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement
• Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions
• Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
• Strong problem-solving skills and attention to detail including multi-tasking
• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.
• Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
• Perform other duties as assigned Work Environment NRTC has a casual/fun inbound call center environment.

Pit is very open and collaborative. Everyone has the ability to work from home as long as their production is there. At NRTC, we pride ourselves in promoting from within and developing careers through our mentorship, Educational Assistance programs, NRTC University webinars, and a learning management platform. Most of our positions are posted internally first, where we give our existing employees the opportunity to elevate their careers. NRTC also provides a mentorship program that helps employees find experienced mentors who can lead them on their professional journeys. Our educational assistance program offers an annual reimbursement of up to $5,250 per calendar year for educational costs to promote professional growth with continued education outside of NRTC. Monthly NRTC University webinars are hosted to educate our employees on other business units and departments. NRTC provides a robust learning management platform including thousands of courses for continued self-education. Business Drivers/Customer Impact Knowledge, Skills, and Abilities

• Excellent time management skills
• Basic understanding of computer hardware, software, and electronics
• Ability to troubleshoot basic issues and perform diagnostics
• Strong attention to detail and methodical approach to tasks
• Ability to clearly document issues and solutions
• Ability to apply the elements of building positive rapport with different types of customers over the phone.
• Must have flexibility for schedule, including ability to work nights and weekends
• Strong professional phone etiquette Minimum Education and Experience
• High school diploma or equivalent required; Associate degree or relevant certification (e.g., CompTIA A+, Microsoft Certified Professional) is a plus but not required
• Previous experience in a helpdesk, contact center or IT support role is preferred but not required; internships or relevant coursework can be considered
• An equivalent combination of education and experience may be considered Pay and Benefits The pay range for this position is $15.

50 – $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Huntsville,AL.

Application Deadline This position is anticipated to close on Apr 14, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.