HELP DESK SERVICE SPECIALIST Position Available In Madison, Alabama
Tallo's Job Summary: Ignite, an ISO 9001:2015 and CMMI Services Level 3 certified company, is hiring a Help Desk Technician I in Huntsville, AL. This position requires providing technical support for end-users, troubleshooting PC and server issues, and maintaining technical skills. A Bachelor's degree with 5 years experience or an Associate's degree with 7 years of experience is required, along with an active Secret Security Clearance or the ability to obtain one.
Job Description
HELP DESK SERVICE SPECIALIST
– (516) Job Title
HELP DESK SERVICE SPECIALIST
Location
Huntsville, AL US (Primary) Category
Information Technology
Job Type
Full-Time
Career Level
Experienced (Non-Manager)
Education
Associate Degree
Security Clearance Required
Secret
Job Description Ignite is an
ISO 9001
2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do. Ignite is currently recruiting for a Help Desk Technician I to support customer efforts on our contract in Huntsville, AL. Job Requirements One will provide technical support under general supervision, to end-users for PC, server, mainframe applications, and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and a high level of technical skill in the field of expertise. Escalates more complex problems to the Senior Level.
Required Skills:
- General knowledge of applications and hardware
- Customer service
- Troubleshooting
- Bachelor’s degree with 5 years experience OR Associate’s degree with 7 years of experience.
Security Clearance Requirements:
- Must have an active Secret Security Clearance or the ability to obtain one.
Education Requirements:
- Requires a Bachelor’s degree with 5 years of experience or an Associate’s degree with 7 years of experience
Other Requirements:
- Must be a US citizen and be able to obtain and hold an active Security Clearance We are equal opportunity/affirmative action employers, committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request:
If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process.
