Help Desk Technician Position Available In Madison, Alabama
Tallo's Job Summary: The Help Desk Technician position at KIHOMAC in Huntsville, AL offers a salary range of $36.7K - $45.8K a year with benefits such as health insurance, 401(k), paid time off, and more. Requirements include Microsoft Access, software troubleshooting, and 2 years of help desk experience. Duties involve data analysis, remote troubleshooting, and tracking work using the Remedy ticketing system. A high school diploma or equivalent is required, and a DoD 8570 IAT Level II Certification is preferred. Other desired experiences include working with Ansible automation, network troubleshooting, and project management. Physical requirements include occasional reaching, prolonged computer use, and ability to lift up to 20 pounds.
Job Description
Help Desk Technician
KIHOMAC – 3.4
Huntsville, AL Job Details Full-time Estimated:
$36.7K – $45.8K a year 1 day ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Authentication Microsoft Access Software troubleshooting Ansible BMC Remedy Mid-level Microsoft Office High school diploma or GED Project management DoD 8570 Computer networking IAT Associate’s degree CompTIA Security+ IAT Level II 2 years Help desk
Full Job Description Expertise and Functions:
Collect and analyze data to provide technical resolutions Provide remote troubleshooting support for break/fix issues Provide escalation and status updates to MDA customers Provide technical support for enterprise projects that affect Service Desk workflows Resolve daily battle rhythm tasks Track all work using the Remedy ticketing system Utilize the mature knowledge database to assist customers Other duties as assigned
Education/Training:
High School diploma or equivalent required Associate’s Degree in technical/scientific discipline preferred Must have a current DoD 8570 IAT Level II Certification such as CompTIA Security+
CE Experience:
2+ years of experience in help desk ticketing software, incident troubleshooting and escalation, or using remoted desktop management tools and familiarity with ITILv3 or related service delivery frameworks Must have experience working in a customer-facing role Must have experience with
Microsoft Office and Access Database Desired Experience:
Have experience working with Ansible automation Have network troubleshooting experience Have experience implementing Multi Factor Authentication methodology Have experience with HP server hardware Have experience with NetApp Storage Knowledge of Missile Defense, DoD communications systems and MDIOC operations Project Management experience
Requirements Security:
Must be a US citizen Candidate must be in possession of a
Secret Security Clearance Physical Requirements:
Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources
