HELP DESK TECHNICIAN I Position Available In Madison, Alabama

HELP DESK TECHNICIAN I

(3453)
Requisition ID 3453 – Posted 05/15/2025
Huntsville Utilities offers a customer service driven environment, with access to industry-leading technology that supports our employee’s work and resources to drive career advancement. Join Us at Huntsville Utilities, where our team is customer service-driven and uniquely focused on one goal: To provide high quality, low cost, safe and reliable electric, natural gas and water service to our customers.
Compensation

Offer Range:

$24.42 – $30.90

Exempt/Non-Exempt:

Non-Exempt

Benefits:

Yes

Employment Type:

Full Time

Department:

Technical Services
Job Statement
Assists staff in technical support of desktop computers, tablets, smart phones applications and related technology. Support includes specifying, installing and testing of computer systems and peripherals within established guidelines. Also assists in the maintenance and testing of Network servers and associated equipment.
Essential Duties
Installs, configures and supports Microsoft Office applications.
Installs, configures and supports various third party and Huntsville Utilities custom applications.
Assists staff with the installation, configuration, and on-going usability of computers, tablets, laptops, peripherals, equipment, smartphones and software.
Builds, deploys and configures new computers and smartphones.
Images computers for deployment using imaging software. Insures images are kept up-to-date and meet security baselines.
Installs, configures and tests video screens for a variety of applications.
Provides training to end users for computer and phone deployments.
Works with vendor support contacts on technical problems with computing equipment and software.
Assist procurement staff in the specification and ordering of computer related hardware and software.
Additional Duties
Assesses functional needs to determine specifications for purchases.
Maintains neat and organized computer lab environment.
Assists in enforcing and adhering to network security policies and issues.
Documents computer related processes, procedures and security settings.
Orders PC replacement parts and supplies.
Assists with installation, setup, and maintenance of network equipment.
Maintains print servers and centralized printing applications
Performs other duties as assigned.
Job Requirements

Education:

High School Diploma or equivalent. 1 -2 years formal education pertaining to Networking/Networking security, PC hardware, Microsoft Office and/or Hardware Certifications desired. A+, Security Plus, Microsoft Certifications are a plus.

Experience/Skills:

1-2 years experience supporting Windows desktop/laptop PCs. Experience supporting Windows tablets/IPADS, and smart phones. Experience supporting a Windows Active Directory Domain environment; troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs; installing software, patches, updates on desktops, laptops, and servers; troubleshooting basic network issues, software, and printing problems. Experience working with a Windows WSUS server and SCCM desired. 1-2 years customer service experience required. Excellent communication skills desired. Experience working with VMware a plus.

Equipment:

PC (office suite), Vehicle, Telephone, smartphone.

Physical Demands/Environmental Conditions:

Office environment with light to moderate physical activity; lifting up to 50 pounds.
This position is considered a safety sensitive position. All employees in safety sensitive positions are subject to random drug and alcohol testing.
Competencies
Accepting Responsibility
Building and Demonstrating Respect
Communicating Effectively
Demonstrates Required Job Knowledge
Demonstrating Initiative
Displaying Technical Expertise
Drives Quality & Excellence
Entrepreneurial Thinking
Safety
Supporting Coworkers
Testing and Troubleshooting
Education
Longevity
Relevant Job Experience
Computer Skills
Huntsville Utilities is an Equal Opportunity Employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The duties and responsibilities outlined within this job description should not be construed as a complete and exhaustive list, as it is not the intention to limit in any way the scope or functions of this position. With the advisement from the Department Head, review/analysis by Compensation Analyst and in agreement from the VP EE, HRD, or his/her designee, these duties and responsibilities may be amended from time to time by addition, deletion or modification to reflect changing circumstances or shifts in organizational requirements.