IT Helpdesk Support Service Specialist Position Available In Madison, Alabama
Tallo's Job Summary: ECS is seeking an IT Helpdesk Support Service Specialist in Huntsville, AL, contingent upon contract award. The role involves delivering technical support for various applications and hardware to government and contractor end users. Responsibilities include triaging and resolving IT inquiries, performing password changes, and providing remote desktop support. Candidates must have a Top-Secret Clearance and be flexible with shift work schedules. For benefits information, visit https://ecstech.com/careers/benefits/.
Job Description
IT Helpdesk Support Service Specialist 3.4 3.4 out of 5 stars Huntsville, AL 35808 ECS is seeking an IT Helpdesk Support Service Specialist to work in our Huntsville, AL office.
Please Note:
This position is contingent upon contract award. •This position is contingent upon availability of position and ability to attain a Top Secret Clearance•About the Role ECS is seeking a dedicated, TS-cleared Tier 1 Help Desk Support Administrator on Redstone Arsenal to deliver front-line technical support for PC, server, and mainframe applications and hardware. You will support approximately 50,000 government and contractor end users both CONUS and OCONUS, including agents, analysts, and mission-critical personnel combating terrorism, espionage, cyber threats, and major criminal activity. Key Responsibilities Serve as primary point of contact for end‐user IT inquiries (phone, self-service portal, etc.) Triage, troubleshoot, and resolve or escalate tickets, ensuring detailed diagnostic notes for downstream teams Perform password changes/resets on all FBI enclaves Install, configure, and support desktop software applications Provide remote desktop support and First-Call Resolution (FCR) whenever possible Keep customers informed of ticket status through resolution Advise end users on best practices to prevent issue recurrence Collaborate with management and other support entities to meet Service Level Agreements (SLAs) Leverage metrics to drive efficiency and continuous improvement Shift Requirements This role involves shift work schedule to support our 24/7 operation, including weekends and holidays. Candidates must be flexible in their availability. While we make every effort to accommodate individual preferences, it’s essential to understand that specific shift requests are not guaranteed and are assigned based on operational needs. Therefore, candidate should be prepared to work various shifts as dictated by based on operational needs as determined by management.
Requirements:
Must have a current Top-Secret Clearance with the capability of obtaining SCI / CI-Poly if needed to meet contract requirements. Demonstrated ability to thrive in a 24/7 operational environment Bachelor’s degree or equivalent combination of education, technical certifications, and hands-on experience Excellent interpersonal and customer service skills In-depth knowledge of IT Service Management (ITSM) practices and processes
Req Benefits:
https://ecstech.com/careers/benefits/”>https://ecstech.com/careers/benefits/
