Service Desk Technician Position Available In Madison, Alabama

Service Desk Technician CB5 Solutions LLC Huntsville, AL Job Details Full-time $58,000 – $70,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications TCP Software troubleshooting BMC Remedy Customer service Remote support specialist experience Secret Clearance Mid-level Windows Microsoft Office High school diploma or GED HDI Certification Remote access software DoD 8570 Bomgar TeamViewer ServiceNow IP networking

TCP/IP 1

year Associate’s degree CompTIA Security+ Communication skills Active Directory CompTIA A+ Time management Help desk Full Job Description CB5 Solutions, LLC – http://cbfive.com A growing family-owned small business focusing on providing IT infrastructure and service delivery consulting to mid-level and enterprise organizations in the government and private sectors. Headquartered in Fort Mill, SC, CB5 has several offices in the local area as well as others within the US and globally.

Position Overview:

This is a great opportunity to join a growing team and support mission-driven IT operations for government and enterprise clients. The Service Desk Technician will be the first line of technical support for end-users, resolving issues related to hardware, software, network, and applications. The ideal candidate will be customer-focused, highly organized, and able to handle multiple priorities in a fast-paced environment.

Responsibilities:

• Serve as the initial point of contact for end-user support requests via phone, email, or ticketing system
• Troubleshoot and resolve basic IT issues with laptops, desktops, and mobile devices
• Perform password resets, user account creation, and permission changes using Active Directory
• Document all issues and resolutions in the ticketing system
• Escalate complex issues to Tier II or other appropriate teams
• Assist with hardware setups, software installations, and peripheral configurations
• Follow standard operating procedures and contribute to knowledge base documentation

Qualifications:

• Strong interpersonal skills and ability to communicate technical information to non-technical users
• Ability to remain calm under pressure and handle sensitive situations professionally
• Prior help desk or service desk experience preferred
• Excellent time management and documentation practices Years of experience: 1-3 years

Certification Requirements:

• CompTIA A+ or HDI Support Center Analyst (preferred)
• Security+ (required or must be able to obtain within 90 days per DoD 8570 compliance)

Technical Competencies:

• Proficiency with Windows OS and Microsoft Office Suite
• Familiarity with Active Directory for password resets and account management
• Experience with ticketing systems (e.g., ServiceNow, Remedy, Zendesk)
• Basic understanding of TCP/IP networking and troubleshooting tools
• Strong troubleshooting and diagnostic skills for desktops, laptops, printers, and peripherals
• Familiarity with remote support tools (e.g., Bomgar, TeamViewer, Remote Desktop)
• Knowledge of user provisioning and deprovisioning processes
• Ability to escalate issues with appropriate documentation and follow-up
• Excellent customer service and communication skills

Education Requirements:

• High School Diploma or equivalent (required)
• Associate degree or relevant technical training preferred

Security Requirements:

• Must be a U.S. Citizen
• Must be able to obtain a DoD Security Clearance (Secret or Top Secret preferred)

Job Type:

Full-time Pay:

$58,000.00 – $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Application Question(s): Can you perform the essential functions of this position as described with or without any accommodations? Will you now or in the future require sponsorship for employment?

Security clearance:

Secret (Preferred)

Work Location:

In person