System Support Specialist Position Available In Madison, Alabama
Tallo's Job Summary: The System Support Specialist role at Seabrook Solutions offers an estimated salary of $63.9K - $76.5K a year. Responsibilities include troubleshooting computer systems, working under the NEST Center Operations Manager for NASA's NEST program, and providing system support on-site at NASA MSFC. Qualifications include 4 years of IT support experience, proficiency in Windows and Apple devices, and knowledge of cybersecurity regulations.
Job Description
System Support Specialist Seabrook Solutions – 5.0
Redstone Arsenal, AL Job Details Estimated:
$63.9K – $76.5K a year 8 hours ago Qualifications iOS Mid-level Windows High school diploma or GED IT support Mac OS Cybersecurity 4 years
Full Job Description Job Description:
This System Support Specialist (SSS) position is responsible for providing troubleshooting assistance and problem resolution for computer systems in a variety of environments. Position will work under the direction of the NEST Center Operations Manager in support of the NASA End-user Services & Technologies (NEST) program. Such assistance and resolution are provided for personal computers, mini/mainframe computers, and client-servers as well as Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. Fulfillment of duties will require the employee to work on-site at NASA Marshall Space Flight Center (MSFC). This position will require the ability to lift and carry packages and materials up to 40lbs.
Primary Responsibilities:
Deliver all new services to customers including mobile and computer services Troubleshoot and resolve customer issues assigned to the employee Interact daily with NASA customers to provide consult on NEST services Initial problem identification and troubleshooting of system problems and primary interface to NASA customers Provide system support and guidance to adjust or obtain services Assist end users with hardware and software requests
Qualifications:
High school diploma Minimum of four years of experience providing IT support, including both PC (Windows) and Apple (Mac OS, iOS, iPadOS) devices. Proven experience troubleshooting and resolving technical issues related to Windows PCs and Apple products (Mac computers, iPhones, iPads). Ability to independently troubleshoot and resolve issues on both PC (Windows) and Apple (Mac, iOS, iPad) platforms. Proficiency in troubleshooting, configuring, and providing support for Apple devices (Mac OS, iOS, and iPadOS), including mobile phones and tablets. Working understanding of federal systems and cybersecurity regulations or knowledge of the NASA applications (e.g., NAMS, IdMAX, etc.) Familiarity with NASA and/or federal networks or knowledge of the HQ Center and Agency network and its operations Proven ability to work in a customer-focused environment , delivering timely and effective technical support for both Windows and Apple users .
