Automotive Parts and Technical Support Specialist Position Available In Mobile, Alabama

Automotive Parts and Technical Support Specialist Express Employment Professionals – 3.8 Mobile, AL Job Details Full-time $17 – $20 an hour 2 days ago Qualifications Microsoft Word Microsoft Excel Customer service ERP systems English Mid-level Microsoft Office Driver’s License Data entry 2 years Communication skills Order fulfillment Time management Full Job Description Join Express Employment Professionals as a

Parts and Technical Support Specialist:

Are you ready to take your career to new heights? We’re seeking a talented Parts and technical support specialist to join our client’s team. Why work with Express? 1. We have a wide client base, and offer jobs in light industrial, skilled trades, administrative, and professional roles! 2. We offer permanent, temporary, seasonal and contract roles! 3. One application covers it all! What we’re looking for in a

Parts and Technical Support Specialist:

KEY DUTIES AND RESPONSIBILITIES

• Communicate with customers and help explain how to perform recommended steps to solve their problems or answer their questions.
• Monitor customer situational requests and resolutions using the ticketing system.
• Requires exceptional data entry skills with abilities to process large amounts of information accurately and in a timely manner.
• Enter orders into the company CSD system.
• Problem solves by researching within the database, email exchanges, the internet, and appropriate personnel throughout the company.
• Diligently follow customer orders through to completion, ordering parts when necessary, working with appropriate parties to quickly resolve shipping issues or fulfillment delays.
• Answer incoming calls in support of customers and sales teams.
• Create new processes to improve order processing efficiency.
• Communicate with customers, sales team, production, and shipping departments to expedite orders accurately.
• Possess the flexibility necessary to multi-task in a demanding, fast-paced environment.
• Review returns and charge-back claims and work with supervisor on new processes to prevent future chargebacks.

REQUIREMENTS AND TECHNICAL COMPETENCIES

• 2+ years’ experience in Customer Service, Order Processing, or related field
• Excellent knowledge of MS Office, MS Word, and Excel
• Must be able to accurately type between 45 and 60 WPM.
• Must be proficient in English written and communication skills
• Has working knowledge of ERP
• Has working knowledge of customer service ticketing systems
• Strong data entry skills
• Strong written and oral communication skills
• Professional demeanor
• Comfortable performing repetitive tasks
• Highly motivated and target-driven
• Excellent communication and understanding skills
• Prioritizing, time management and organizational skill To apply: Call the office at 251-476-8210 for an immediate interview!

Stop by the office @ 3662 Dauphin St, Suite B – Mobile, AL for an immediate interview! Email your resume to and we will contact you ASAP! Apply online @ expresspros.com/mobileal and we will contact you ASAP! Express Employment Professionals is an equal opportunity employer fostering an inclusive workplace. Don’t miss this exciting opportunity to join our team! Apply now!

Job Type:

Full-time Pay:

$17.00 – $20.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift

License/Certification:

Driver’s License (Required) Ability to

Commute:

Mobile, AL 36608 (Required) Ability to

Relocate:

Mobile, AL 36608: Relocate before starting work (Required)

Work Location:

In person