Computer Technician Position Available In Mobile, Alabama

Computer Technician Next Level IT 500 Boulevard Park E, Mobile, AL 36609

Job Details:

Computer Technician Full-Time In-Office Position This position starts at $14.00 – $21.00 (est.) depending on experience About us: NextLevel IT is a growing Managed Service Provider (MSP) based in Mobile, AL. We specialize in delivering high-quality professional IT support to businesses (B2B Services), ensuring their operations run smoothly and efficiently. Our team thrives on solving technical challenges and enhancing client experiences. We excel at remotely analyzing and resolving challenging technology problems involving hardware, software, networking, telecommunications, and other IT-related technologies.

Job Overview:

We are seeking a Computer/IT Support Technician to join our dynamic team. We are looking for independent problem solvers, with an aptitude for technology and a passion for helping people get the most out of technology. The ideal candidate is a self-motivated problem solver with a strong technical aptitude and a passion for helping others optimize their technology. This role plays a key part in troubleshooting and resolving a variety of IT-related issues. As a member of our service desk team, you’ll support thousands of devices including computers, switches, routers, VoIP systems, and various other IT equipment to help keep our clients’ operations running smoothly. If you have strong problem-solving skills and are eager to make a meaningful impact, this role is the perfect fit for you!

Key Responsibilities:

The duties of the Computer Technician position include, but are not limited to the following: Troubleshoot and resolve software, hardware, and networking issues efficiently. Provide remote technical support to clients across various industries. Identify recurring technical problems and recommend long-term solutions to enhance system performance. Assist with the deployment of computers, peripherals, and software applications. Manage and maintain IT asset inventory and related documentation. Deliver outstanding customer service with professionalism, patience, and technical knowledge. Create and update technical documentation, including internal guides and client-facing FAQs/Knowledge Base articles. Ensure systems remain up to date with the latest software updates, security patches, and configurations. Configure and support VoIP phone systems, including setup, troubleshooting, and integration with network infrastructure. Assist with the configuration and maintenance of firewalls and related security settings. Support server environments, including setup, monitoring, and troubleshooting of Windows Server systems. Work within Microsoft environments including Office 365. Utilize IT ticketing systems to accurately document, prioritize, and resolve service requests in a timely manner.

Desired Skills:

1-3 years of experience in setting up, configuring, and troubleshooting PC and laptop hardware, along with hands-on experience using Microsoft Windows 10 and 11 operating systems. Experience with ticketing systems (e.g., ManageEngine, ServiceNow, Zendesk) is a plus. Experience with Microsoft Office 365 administration. Knowledge of SonicWall firewalls and VPN tunnel configuration is a plus. Knowledge of VLANs including configuration is a plus. Knowledge of Active Directory, Group Policy Objects (GPOs), and Sites and Services within a Windows Server environment is a plus. Knowledge of routing and routing protocols (e.g., static routes, RIP, OSPF) to support efficient network communication is a plus. Knowledge of Ubiquiti products is a plus. Knowledge of 3CX VoIP phone systems is a plus. Knowledge of N-able is a plus. Knowledge of Intermedia is a plus. Experience working in a Managed Service Provider (MSP) environment is a plus.

Key Competencies:

Positive attitude with a collaborative approach Excels in team environments Quick learner with the ability to adapt to change Strong customer service orientation Excellent oral and written communications skills Effective planning, organizing and prioritizing skills Attention to detail Flexibility to handle stressful situations calmly Critical thinking and analytical capabilities in troubleshooting and problem solving Reliable and enthusiastic with excellent phone etiquette Professional appearance and conduct, including punctuality This will be an in-office W2 full-time salary position Work Remotely /

Work From Home:

• Remote opportunities are not available for this position.

Available Benefits:

Paid Time Off Health insurance Dental insurance Life insurance Vision insurance 401(k) 401(k) matching

Schedule:

Standard 8-hour shifts Daytime hours, Monday-Friday On-call availability required

Job Type:

Full-time Pay:

$14.00 – $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Compensation Package:

Hourly pay

Schedule:

8 hour shift Day shift Monday to Friday On call

Work Location:

In person