PC Technician/Tier 2 Helpdesk Position Available In Mobile, Alabama

Description Our client is hiring an IT Support Specialist in Mobile, AL. In this role you will provide both remote and onsite technical, operational, and training support to users. As a IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware. This role requires a Secret Clearance and A+ certification at minimum.

Hours:

Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

Primary Responsibilities:

Provide second-tier support to end-users for PC, server, mainframe applications, and hardware. Handle problems that the first-tier help desk support is unable to resolve. Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs. Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs. Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems.

Qualifications Require Education, Skills, and Experience:

AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education 6+ years of professional, applicable IT experience Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment. Must have valid driver’s license. Interim Secret Clearance required prior to start, and must be able to obtain a Secret Clearance. Experience supporting Windows 10, and MS Office 2013 Experience using Remedy or a similar ticketing system. Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Desired Skills & Experience:

Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits) Prior

USACE/ACE-IT

experience Experience working in a DoD environment Experience supporting Office 365 Skills Active directory, Windows, pc technician, support, tickets, pc technician Experience Level Intermediate Level