Help Desk Technician Position Available In Montgomery, Alabama

Help Desk Technician Mahima Bhauta Montgomery, AL Job Details Contract $17.16 – $18.18 an hour 17 hours ago Qualifications Microsoft Word Microsoft Excel Software troubleshooting Customer service ERP systems Mid-level Microsoft Office Analysis skills ServiceNow 1 year 2 years Communication skills Active Directory Help desk Full Job Description Serve as the 1st Point of Contact for clients and customers Perform general troubleshooting with customer via phone contact Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system Route unresolved tickets to appropriate Tier 2 staff Follow-up and update clients/customers and internal teams as appropriate Follow, review, and update all Service Desk procedures Limited systems administration work Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities. Resolve, escalate and track customer service tickets through to resolution Great customer service skills Excellent communication skills both written and verbal Proficient with MS Office Word and Excel – Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc) Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount ofinformation with attention to detail and accuracy Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up

Job Type:

Contract Pay:

$17.16 – $18.18 per hour Expected hours: 40 per week

Schedule:

8 hour shift

Experience:

Help Desk :

2 years (Required) troubleshooting: 2 years (Required) support via phone email and remote: 2 years (Required) ServiceNow ticketing system : 2 years (Required) Follow, review, and update all Service Desk procedures : 2 years (Required) documented procedures and checklists : 1 year (Required) support or configuring ERP application: 1 year (Preferred)

Work Location:

In person