IT Field Tech Position Available In Montgomery, Alabama

Description This role is 75% travel to different locations throughout the Southern Alabama area to help with hands on issues that the helpdesk cannot resolve remotely. This person will be doing a lot of breakfix, swapping out machines, imaging and repairing a variety of hardware/software issues. They will be working from anything from the wall jack to the monitor. This person will be responsible for setting up their own schedule for the day and reaching out to business partners so this person needs to be very self motivated and used to working on their own. Major Responsibilities

• Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities.
• Partner with the business and other TO departments for incident and problem resolution.
• Provide specialized dedicated technical support as requested by business partners.
• Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively.
• Provide technical support during project implementations.
• Build effective relationships with key business partners and provide outstanding customer service.
• Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a strong, dedicated support team.
• Consult with business partners to ensure a full understanding of technology costs of TO products and services (for budgeting and billing purposes).
• Partner with other TO personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations.
• Stay abreast of emerging hardware and software technologies. Knowledge, Skills and Abilities
• Proficient technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems.
• Demonstrated ability to build strong relationships with business partners, vendors and other TO organizations.
• Developed effective working relationships with all levels of employees.
• Customer service focused with the ability to deliver on commitments and deadlines.
• Demonstrated oral and written communication skills.
• Proficient knowledge and understanding of existing and emerging information technologies.
• Knowledge and ability to coordinate work across all functions in TO and share best practices within business units, across business units to maximize value and provide consistency in TO operations to customers.
• Ability to learn the business of the partners you support and their local technical environment.
• Ability to manage small, local projects using proven concepts to apply technology to business problems.
• Excellent troubleshooting and problem-solving skills.
• Proficient knowledge and experience with PC hardware repair.
• Excellent analytical skills. Behavioral Attributes
• Must be proactive, highly motivated, and self-directed.
• Proficient organizational skills and strong customer service orientation
• Ability to simultaneously manage multiple projects and tasks.
• Must be able to build solid relationships with business partners and work effectively in a dispersed team environment.
• Provide specialized dedicated technical support as requested/needed.
• Partner with Deskside Technicians, Planning Analysts, Data and Voice Engineers/Support and other Technology business units.
• Seek opportunities to learn and transfer knowledge to others.
• Ability to prioritize work and complete assignments with some direction.
• Follows safe work practices.

Skills Desktop, Troubleshooting, Windows 10