IT Systems Technician Position Available In Montgomery, Alabama
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Job Description
IT Systems Technician V-Tech Solutions Montgomery, AL Job Details Contract $21 – $22 an hour 10 hours ago Qualifications Microsoft Word Microsoft Excel Software troubleshooting Interpersonal skills Customer service ERP systems Microsoft Office 3 years High school diploma or GED Analysis skills Attention to detail Trade school ServiceNow 1 year Analytical thinking 2 years Communication skills Entry level Help desk
Full Job Description Position Overview:
Serve as the first point of contact for the Department of Finance’s IT support. Provide Tier 1 troubleshooting and support via phone, document issues in ServiceNow, escalate unresolved tickets, and assist with limited systems administration tasks.
Key Responsibilities:
Troubleshoot client/customer issues and requests via phone. Document issues, troubleshooting steps, and resolutions in ServiceNow. Route unresolved tickets to Tier 2 support. Follow up and update clients and internal teams. Maintain and update Service Desk procedures. Perform limited systems administration. Resolve and track service tickets through to closure.
Required Skills & Experience:
Minimum 1 year of Service/Help Desk experience. Basic knowledge of Tier 1 application support and troubleshooting. Excellent verbal and written communication skills. Strong customer service skills. Proficient with MS Office Word and Excel; able to produce/edit documentation. Strong analytical skills with attention to detail. Ability to prioritize, problem-solve, work independently and in teams.
Preferred Skills:
Knowledge of Ivalua Procurement, CGI Advantage, or CGI HRM applications. Experience supporting or configuring ERP applications. 2 years troubleshooting/installing business or government software preferred.
Education:
High school diploma required. 1 year technical education or credits in Information Systems preferred.
Job Type:
Contract Pay:
$21.00 – $22.00 per hour Expected hours: 40 per week
Compensation Package:
1099 contract
Schedule:
8 hour shift
Work Location:
In person
