Technical Support Specialist Position Available In Talladega, Alabama

Technical Support Specialist 3.8 3.8 out of 5 stars Childersburg, AL JOB The Technical Support Specialist provides technical assistance to the college. This position is responsible for the installation and maintenance of technical systems and for troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security and management. The Specialist also makes recommendations to improve inefficient, compromised, and outdated digital systems and protocols. Occasional travel is required. The Specialist will serve all college locations and sites as needed.

This position will be based in Childersburg.

Salary Schedule E2/G2 ($52,865.00 – $61,610.00)

EXAMPLE OF DUTIES

Complies with all policies of the Alabama Community College System Board of Trustees, the Alabama Community College System, and Central Alabama Community College.

Installs, modifies, and makes minor to complex repairs to computer hardware and software systems.

Manges and resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

Maintains system functionality by testing computer components.

Helps design and implement networks.

Consults with users to determine appropriate hardware and software needs and assists in placing orders.

Maximizes computer systems capabilities by studying technical applications and making recommendations.

Tests compatibility of new programs with existing ones.

Gathers data to identify and evaluate technical purchasing options.

Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.

Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.

Installs software and necessary applications for workflow.

Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.

Maintains system capability by testing computer components.

Carries out software, network, and database performance tuning.

Documents hardware and software updates.

Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.

Prepares reference material for users by drafting operation instructions as assigned.

Travels to other college locations as assigned.

Adheres to local, state and federal policies and procedures.

Attends professional development sessions as required by the supervisor.

Performs other duties as assigned that pertain to the position.

SUPPLEMENTAL INFORMATION

Applicants must meet the minimum qualifications and must submit a completed application through the ONLINE application system by the deadline date in order to be considered for the position. It is the sole responsibility of the applicant to ensure the application is complete and all required documentation is attached. Application material may not be submitted by fax or email. A complete application consists of the following: 1 .Completed Central Alabama Community College online application.2. Current resume.3.College transcripts (copies will be accepted; if employed, it is the responsibility of the employee to furnish official transcripts to CACC). Transcripts must provide degree and date degree was awarded.

Applicants must travel at their own expense. Central Alabama Community College will make reasonable accommodations for qualified disabled applicants or employees. The College reserves the right not to fill the position in the event of budgetary or operational constraints.

Central Alabama Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Central Alabama Community College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security. In accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Central Alabama Community College reserves the right to withdraw this job announcement at any time prior to the awarding the position.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.