Desktop Support Engineer Position Available In Tuscaloosa, Alabama
Tallo's Job Summary: The Desktop Support Engineer position in Tuscaloosa, AL requires immediate availability for a full-time role, including night shifts and extra hours. Responsibilities include installing, upgrading, and troubleshooting hardware and software systems, maintaining user equipment, providing on-site support, upgrading security software, performing troubleshooting, and managing inventory. Strong communication, collaboration, and technical skills are essential, along with a willingness to work flexible hours.
Job Description
Desktop Support Engineer [Tuscaloosa, AL, 35407] | 2025-05-01 17:46:25 Job Description Desktop Support Engineer Tuscaloosa
AL – FTE
Job Type:
Full-time should be open to night shift or extra hours
Requirement:
Immediate We are looking for a Desktop Support Engineer to provide technical assistance, the person will help install, upgrade, and troubleshoot hardware and software systems.
- Day to Day administration, configuration and maintenance of users and their equipment (PC, laptop, smartphone etc.)
- Work on the ticket system and ensure communication with users and update / closure of tickets on time
- On-site support for global service teams in configuration and hands-on tasks (e.g., rackmounts)
- Work with Global Team to install and upgrade global security software through software centre such as Anti-Virus, Proxy Access or any other Client’s standard software pushed by global support team
- Willing to go the device location on the production floor, across 3 manufacturing plants (situated within 10 miles radius)
- Upgrade windows patches on the Windows Virtual servers in off production hours
- Perform troubleshooting on devices such timeclocks (employee attendance)
- Should have basic networking skills
- Maintain inventory and movements of onsite hardware, so that the inventory of all onsite equipment is updated all the time
- Collaborate with other service groups and service teams
- Ensure service stability and service availability
- Participate in projects and take over project management tasks
- Customer-oriented communication with end users
- Hands on SCCM, Antivirus (such as Crowdstrike), Netskope (for inter proxy)
- Record technical issues and solutions in logs
- Follow up with end users to ensure their systems are functional
- Report feedback and potential product requests
- Help create technical documentation and manuals Availability
- Flexible schedule and sense of urgency to support escalations that affect business operations and client services
- Available after hours and weekends as needed and willing to work on-call rotation Additional Requirements
- Present strong interpersonal and communication skills; business operations facing
- Ability to prioritize work in a multi-tasking and fast paced environment
- Attention to details and completeness of work (e.g. documentation) will be expected
- Must be a team player with a high degree of self-motivation
- Ability to learn and apply technical information and are motivated to grow
- Authorized to work in the United States
- This position may require some local, national, and occasional international travel Desktop Support Engineer1Desktop Support, troubleshoot, sccm, Antivirus Full TimeUnited States
