IT Support Technician – Field Tech Position Available In Tuscaloosa, Alabama

IT Support Technician

• Field Tech Alatech Solutions, LLC 8715 Earl Fields Circle, Northport, AL 35473

Who We Are:

Alatech Solutions, LLC is an IT services company in Northport, AL. Since March of 2012, we’ve worked diligently to make sure our clients stay ahead of the game in the ever changing technological landscape. Our goal is to provide honest, reliable service. We strive to maintain a family of kind, helpful, trustworthy, knowledgeable technicians and office staff who are always available to assist with a friendly smile.

What We Need:

We are looking for an experienced Field Technician with initiative and a passion for computer networking to join our team. You will serve as the face of the company, travel to client locations for installations, maintenance, or repairs of servers and networks. This may include working with email, office equipment, personal and business computers, internet and networking configurations, and more. For customers who have connectivity or hardware issues, you will troubleshoot via remote software or in-person to fix the problem.

Duties:

• Travel to and from client locations on a daily basis with provided company vehicles
• Troubleshoot and communicate hardware or software issues to clients in business settings
• Determine the best solutions for the client based on efficiency, time, and cost
• Install software and equipment based on company policies
• Maintain systems, servers, and other equipment to ensure they continue to run properly without interruptions or issues
• Perform basic PC maintenance techniques such as virus & malware removal, check for disk errors, repair system registry errors, installing operating system updates, updating drivers & BIOS, optimizing startup programs & other system settings, and physical cleaning of devices
• Perform hard drive repairs, clones, and upgrades
• Build basic server and RAID configurations
• Various other network-related tasks, including implementing WiFi solutions, wire runs and cable installation
• Printer repair and maintenance
• Email troubleshooting and migrations

Experience:

• 3+ years of employment in the IT support industry
• Strong knowledge of computer hardware, operating systems, and software applications
• Familiarity with configuring routers and WiFi
• Able to terminate cables and install keystones
• Understanding of computer networking principles and protocols
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues
• Must be fluent in the following terms:

DHCP, DNS, SATA, HDD, SSD, BIOS, VPN, SSL, IMAP, POP3, SMTP

Benefits:

• 4 paid sick days per year
• Paid holidays
• 1 paid week of vacation for first year & 2 paid weeks of vacation after first year
• Health insurance

Job Type:

Full-time Pay:

$20.00

• $30.

00 per hour

Benefits:

Health insurance Paid time off

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person