Site IT Support Administrator Position Available In Washington, Alabama

Job Description:

Site IT Support Administrator McIntosh, AL 12

Months ContractHours:

8:00 AM 4:30 PM slight adjustment may needed

Qualifications:

looking for IT professional with previous onsite IT supportexperiences. Site IT Support Administrator The skills needed forthis position are: 1. Excellent communication skills – inbound andoutbound phone calls in a professional manner, writing and replyingeffective emails. 2. Strong administrative skills 3. Intermediatelevel of Microsoft Outlook Mail, Word, Excel, and Powerpoint. 4.Support of Special Purpose imaged pc’s, connecting PC’s to specialmanufacturing equipment, working with external vendors to getadditional support. Critical thinking skills and problem solvingability 5. Time management skills 6. Working as part of a team ofpeople, have experience in a business environment as a Team player7. Basic level understanding of Smartphone functionality, setup ofemail on a phone, initial Phone activation experience. 8. Abilityto multi-task and work in a fast paced environment. Handle multipleorders, with interruptions and escalations during the business day,organized to track each order in an organized way to minimizemistakes.

Duties and Responsibilities:

Provide basic end usersupport for Standard company PC s, Special Purpose PC s, commonconfiguration topics for standard PC s and smartphones, printing,etc. Using company system (gAHD) request and incident tickets.

Level 2 technician who would receive tickets in the gAHD systemfrom the Level 1 Service Desk. Will change to Service Now ticketingsystem in July 2022. Assist Internal Business Partners in placingorders for hardware and software using the standard company tools.gAHD = global Advanced Help Desk system by Computer Associates 600employees & contractors work at this site