Desktop Support Specialist II Position Available In Pulaski, Arkansas

Desktop Support Specialist

II CAI – 3.3

Little Rock, AR Job Details Full-time $16 – $18 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Paid sick time Qualifications Software troubleshooting Mid-level Windows 3 years SQL Software testing Computer skills Phone etiquette Analytics Full Job Description Job ID Number R5556 Employment Type Full time Worksite Flexibility Onsite Job Summary We are looking for a motivated Desktop Support Specialist II ready to take us to the next level! If you have Windows 11 experience and troubleshooting experience and are looking for your next career move, apply now. Job Description We are looking for a Desktop Support Specialist II to provide support, technical assistance, and advice to end users for hardware and software. This position will be full-time and onsite in Little Rock, AR. What You’ll Do Receive phone calls that come into our Applications Support Team This position will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and escalates issues as necessary The chosen candidate will escalate issues to the MOVE team and/or vendor and communicate with programmers to advise of software errors and recommend changes Write or revise user-training manuals and procedures The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work The candidate may assist with training users on software via virtual classroom setting.

What You’ll Need Required:

3 years’ experience supporting customers with excellent phone etiquette 2 years’ experience with Windows 11 Software Testing/Analytics experience Experience troubleshooting hardware and software Experience installing software via remote

Preferred:

SQL/ Programming Knowledge Good Windows Troubleshooting skills to include hardware and software knowledge are helpful as well Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor The pay range for this position is $16 – $18 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law. ​ Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111. Equal Employment Opportunity Policy Statement CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.