Help Desk Technician Position Available In Pulaski, Arkansas

Help Desk Technician Ark Solutions – 4.2 Little Rock, AR Job Details Contract $16 – $17 an hour 13 hours ago Qualifications Solution development Operating systems Management Software troubleshooting SCCM Windows Computer management Computer skills Communication skills Entry level Help desk Mobile devices Full Job Description Job Overview We are seeking a dedicated and knowledgeable Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring efficient operation of IT infrastructure, and maintaining a high level of customer satisfaction. This role requires strong problem-solving skills and the ability to work effectively in a fast-paced environment. Responsibilities Provide first-level support for hardware and software issues related to operating systems, mobile devices, and office applications. Troubleshoot and resolve technical problems via phone, email, or in-person interactions. Utilize SCCM for software deployment and computer management tasks. Document all support interactions in the help desk ticketing system for tracking and reporting purposes. Collaborate with other IT team members to escalate complex issues as necessary. Maintain an organized workspace while ensuring compliance with company policies and procedures. Experience Proficiency in various operating systems, particularly Windows. Familiarity with help desk operations and best practices. Knowledge of SCCM for software distribution and computer management. Previous experience supporting mobile devices is a plus. Strong communication skills with the ability to convey technical information clearly to non-technical users. A proactive approach to problem-solving and a commitment to providing excellent customer service.

Job Type:

Contract Pay:

$16.00 – $17.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift

Location:

Little Rock, AR (Required)

Work Location:

In person