Help Desk Technician Position Available In Pulaski, Arkansas
Tallo's Job Summary: This job listing in Pulaski - AR has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Help Desk Technician JPS Tech Solutions llc Little Rock, AR Job Details Contract $15•$20 an hour 1 day ago Qualifications Software troubleshooting Mid-level Windows Microsoft Office SQL Computer networking ServiceNow 4 years Communication skills
Active Directory Full Job Description Role:
Help Desk Technician Client:
State of Arkansas•
ADPS Location:
Dr. Little Rock, AR 72209•
Onsite Interview Type:
Either Web Cam or In Person Experience:
4+
Job Overview:
The Help Desk Technician will be part of the Applications Support Team, serving as the first point of contact (Tier 1) for technical assistance and support related to the MOVE software suite and other Windows-based systems.
Key Responsibilities:
Answer and resolve incoming support calls regarding the MOVE software. Provide Tier 1 technical support and escalate issues to the MOVE team or vendor as necessary. Identify and report software issues to programmers, offering feedback and improvement suggestions. Assist in testing software updates for usability and effectiveness. Help create or revise user training materials and documentation. Conduct virtual training sessions to guide users through system use. Troubleshoot issues related to both hardware and software on Windows systems.
Required Skills & Qualifications:
Strong troubleshooting knowledge of Windows-based systems. Basic understanding of hardware/software diagnostics and support. Excellent communication skills for user support and documentation. Ability to work independently and escalate appropriately. Experience writing technical documentation or user manuals is a plus. Customer service mindset and a high level of professionalism.
Job Type:
Contract Pay:
$15.00•$20.00 per hour Application Question(s):
Mention Your Mail ID:
What is your
Visa Status:
Work Location:
In person
