Help Desk Technician Position Available In Pulaski, Arkansas
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Job Description
Description We are looking for a proactive and customer-focused Help Desk Technician with 2 years of experience to join our IT support team. The ideal candidate will provide first and second-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues.
Key Responsibilities:
+ Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner. + Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices. + Install, configure, and maintain operating systems and software applications. + Escalate complex issues to higher-level support or specialized teams as needed. + Maintain accurate documentation of issues, solutions, and user interactions. + Assist with onboarding and offboarding of employees, including account setup and equipment provisioning. + Support remote users with VPN, remote desktop, and collaboration tools (e.g., Teams, Zoom). + Monitor and manage IT assets and inventory. + Follow IT policies, procedures, and best practices to ensure security and compliance.
Requirements Required Qualifications:
+ Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience). + 2+ years of experience in a help desk or technical support role. + Strong knowledge of Windows and macOS operating systems. + Familiarity with Microsoft 365, Active Directory, and basic networking concepts. + Excellent communication and customer service skills. + Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications:
+ CompTIA A+, Network+, or similar certifications. + Experience with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk). + Basic scripting or automation knowledge (e.g., PowerShell). + Exposure to ITIL practices. Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
