Helpdesk Technician Position Available In Pulaski, Arkansas

Helpdesk Technician

HANKER SYSTEMS PRIVATE LIMITE

Little Rock, AR #

Directclient Title:

Help Desk Technician Location:

Little Rock, AR Onsite Rate $20/hr on W2. Required Skills

• Supporting customers with excellent phone etiquette
• 3 Years
• Windows 11 proficient
• 2 Years
• Software Testing/Analytics
• 1 Years
• Experience troubleshooting hardware and software
• 1 Years
• Experience installing software via remote
• 1 Years
• SQL/ Programming Knowledge
• higly Desired Duties
• Receive phone calls that come into our Applications Support Team. This position will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and escalates issues as necessary. Good Windows Troubleshooting skills to include hardware and software knowledge are helpful as well.
• The chosen candidate will escalate issues to the MOVE team and/or vendor and communicate with programmers to advise of software errors and recommend changes.

Write or revise user-training manuals and procedures. The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work. The candidate may assist with training users on software via virtual classroom setting.

• The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting.

The position will work in the Arkansas Department of Public Safety IT which is furnished with all the necessary tools and equipment needed to perform the required tasks. The chosen candidate will be expected to perform with the highest degree of professional competence, as it relates to quality of work, product knowledge, and customer service.

Job Type:

Contract Pay:

$19.00

• $20.

00 per hour

Schedule:

8 hour shift Day shift Monday to Friday Ability to

Commute:

Little Rock, AR (Required) Ability to

Relocate:

Little Rock, AR:

Relocate before starting work (Required)

Work Location:

In person