IT Asset & Operations Support Specialist Position Available In Pulaski, Arkansas

IT Asset & Operations Support Specialist Smiley Technologies – 4.0

Little Rock, AR Job Details Full-time Estimated:

$35.5K – $44.1K a year 13 hours ago Qualifications Management Software troubleshooting Mid-level Technical support Project management IT project management IT Help desk Full Job Description IT Asset & Operations Support Specialist Little Rock, Arkansas (On-site) Smiley Technologies, a thriving FinTech organization based in Little Rock, Arkansas , is currently recruiting for an IT Asset & Operations Support Specialist to contribute to the continued growth of our technology team. The role is a mixture of both technical support and hardware management within a client-facing environment. You will be working as part of an established, high-performing team that is working collaboratively to serve our clients throughout the United States. As the IT Asset & Operations Support Specialist, you will be working on both the service desk and IT asset side of their MSP function, delivering world-class solutions to our prestigious client base.

CORE RESPONSIBILITIES

hardware lifecycle management & imaging; technical support (client-facing context) including troubleshooting (software & hardware); asset management & inventory support; team support, clear communication & documentation; project management for IT rollouts;

CORE REQUIREMENTS

3+ yrs expertise within a technical support role (client-facing/helpdesk); hands-on expertise with hardware lifecycle management (imaging expertise desirable but not a must); expertise in auditing/management IT asset management systems; expertise with IT ticketing systems; expertise/understanding of IT project management; strong troubleshooting skills; ability to travel regularly to client sites for the above purposes; ability to work on-site and not only remotely; Candidates must have a driving licence to be able to undertake the travel element of this position. The ideal person would have had prior exposure to both support and hardware-based sets of responsibilities and would understand the intricacies of a client-facing (professional services) context, with an ability to travel to client sites for the purpose of carrying out responsibilities and to openly and clearly communicate with clients and other team members both for rapport-building and for effectively carrying out their duties. Smiley Technologies is expanding and this position will provide ample opportunities for future progression in different departments as desired. If you’re looking for an opportunity to work with an industry-recognised disruptor in the technology sector, this could be the role for you. For more information contact Josh Dixon via LinkedIn.