IT Help Desk Technician Position Available In Pulaski, Arkansas

IT Help Desk Technician Changing Technologies, Inc. Little Rock, AR Job Details Full-time | Contract $22 an hour 15 hours ago Qualifications Software troubleshooting Customer service Windows Technical support Microsoft Office Bachelor’s degree IT support macOS Software testing Communication skills Entry level Help desk Full Job Description Job title:

Helpdesk Specialist Journeyman Client:

Arkansas Department of Public Safety IT Job Location :

1 State Police Plaza Dr. Little Rock, AR 72209

Shift:

Day Shift (M-F) Onsite Pay rate: $22/hr About the

Role:

The Arkansas Department of Public Safety IT team is hiring a Help Desk Technician to join our Applications Support Team . In this role, you’ll be the first line of support for users of our MOVE software suite , which includes the eCrash system – used to report vehicle crash details quickly and accurately. If you’re tech-savvy, customer-focused, and love problem-solving, this could be a great fit!

What You’ll Do:

Be the primary point of contact for Tier 1 support issues related to MOVE software Provide technical support via phone to end users Troubleshoot and resolve Windows-based hardware/software issues Escalate complex problems to the MOVE team, vendors, or programmers Document and report software bugs and suggest improvements Help revise and write user manuals and procedures Assist with virtual training sessions and software testing for usability and effectiveness

What You Bring:

Strong understanding of Windows operating systems Experience troubleshooting hardware and software issues Excellent communication and customer service skills Ability to follow procedures, document issues, and escalate as needed Previous help desk or technical support experience preferred Why Work With Us? You’ll be part of a mission-driven team helping keep Arkansas roads safe. Our IT department is equipped with the tools you need to succeed and is committed to professionalism, quality, and outstanding service. Apply today and be a part of something that matters!

Job Types:

Full-time, Contract Pay:

$22.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift Day shift Monday to Friday Ability to

Commute:

Little Rock, AR 72209 (Required) Ability to

Relocate:

Little Rock, AR 72209: Relocate before starting work (Required)

Work Location:

In person