IT Technician Position Available In Pulaski, Arkansas

Crain Kia of Sherwood 5830 Warden Rd, Sherwood Crain Automotive is seeking a knowledgeable and proactive IT Technician to provide technical support to dealership staff, manage and maintain hardware/ software systems, and ensure network reliability across multiple departments. The ideal candidate will be a problem-solver with a strong understanding of dealership software platforms, general IT infrastructure, and excellent customer service skills.

Skills:

Provide onsite and remote support for desktop, printer, phone and dealership-specific hardware
Maintain user accounts, permissions, and systems access
Troubleshoot and resolve technical issues related to software, networking, and hardware
Document and track all support requests and solutions in the ticketing system
Assist with DMS (Dealer Management System) and CRM software support
Maintain IT department documentation accurately and in a readily accessible form
Assist with equipment upgrades, inventory, and audits
Install and configure workstations, applications and dealership peripherals
Perform other duties as assigned by supervisor

Qualifications:

1-3 years of IT support experience; automotive or dealership IT experience a strong plus
Familiarity with dealership software systems (Reynolds & Reynolds, CDK, Dealertrack, etc.) preferred
Strong understanding of Windows OS, networking, and remote support tools
Ability to diagnose and resolve hardware and software issues efficiently
Excellent communication and interpersonal skills
Mus be self-motivated, organized, and able to work independently

Benefits:

Competitive pay
Affordable health, dental and vision insurance
401(k) with company match
Opportunities for advancement and professional development The Crain Automotive Team is Arkansas’ largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as a collision center for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you!