Desktop Support Technician Position Available In Capitol, Connecticut

Desktop Support Technician Insight Global Hartford, CT 06144

Position :

Desktop Support Technician Location :

Onsite 5x/week in

Hartford, CT Duration :

12 month contract with extensions Pay range: $21

• $22/hr

JOB DESCRIPTION

Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based support to all corporate end users across the enterprise. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations. This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork and the ability to build productive relationships with peers. This individual will sit onsite 5x/week.

Additional responsibilities include:

Assists in imaging process and provisioning of applications Provides day-to-day support for end users desktop issues (hardware/software) Effectively manage workload, must be well organized Provide outstanding customer support in a timely, and efficient manner by analyzing, diagnosing, and resolving problems and requests within service level Experience using computer hardware and software applications o Making boxes, boxing computers, knowing the correct accessories to include

REQUIRED SKILLS AND EXPERIENCE

• 1+ years of experience as a tier 2 Desktop Support Technician or equivalent PC/Mac exposure
• Experience or knowledge of imaging, upgrading, troubleshooting Windows 10 and Mac
• Experience or knowledge of user builds (data backups, imaging, configurations, application deployments, etc.)
• Strong technical aptitude and work ethic
• 5 days a week 8:00am-4:30pm includes 30 min lunch

NICE TO HAVE SKILLS AND EXPERIENCE

• Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
• MAC experience
• Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
• Experience with ticketing systems (ServiceNow Preferred)
• Experience with break fix and troubleshooting for desktops, printers, and

VPN/connectivity Job Type:

Contract Pay:

$21.00

• $22.

00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Vision insurance

Schedule:

8 hour shift Day shift Weekends as needed Weekends only

Work Location:

In person