Technical Support Specialist – Level II Position Available In Greater Bridgeport Planning Region, Connecticut

Technical Support Specialist – Level II
Primary Talent Partners has a new 12-month contract opportunity for a Technical Support Specialist – Level II to join our IT Solutions client in Shelton, CT. This is an on-site position.

Pay:

$30.00/hr – $33.00/hr.
; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Description:

The Support & Ops Tech II role is responsible for providing second-level onsite technical support and assistance to coworkers, primarily in North America. This role troubleshoots, diagnoses, and resolves hardware, software, and network issues, as well as installs, configures, and maintains IT equipment and systems in collaboration with other Technology teams. The Support & Ops Tech II also provides training and guidance to coworkers on IT best practices and policies.
Key Areas of Responsibility
Provide second-level desktop support including. Workstation OS (Windows and macOS) deployment including new hires and QA activities.
Application troubleshooting and escalation to engineering teams.
Mobile devices including smartphones and tablets.
Printers/Copiers/MFPs
Regularly tests and support conference room A/V technology.
Follow all guidelines and operational procedures.
Respond to and resolve incidents and requests through ticketing system.
New hire onboarding for individuals and classes
Other Responsibilities
Meet all productivity and quality goals as measured by the department.
Diagnose, research, and troubleshoot computer issues, including operating systems, hardware and software, VPN, connectivity, security tools both remotely and on-site.
Participate in business-funded projects including hardware refresh and security initiatives.
Provide backup support for the Technology Service Desk.
Follow all asset management guidelines and procedures.
Create and update knowledgebase documentation.
Occasional after hours support due to scheduled deployments and onsite incidents.
Occasional travel to other sites for support and scheduled events.
Education and/or Experience Qualifications
High School Diploma or equivalent.
2+ years of experience in an IT-related field.
Required Qualifications
Excellent verbal and written communication skills with the ability to effectively interact with company stakeholders, leadership, coworkers, and contractors.
Ability to work in a dynamic environment with high efficiency and manage multiple tasks and projects at the same time.
Strong attention to detail.
Demonstrated organizational and time management skills.
Can work on their own and with others in a collaborative setting.
Strong interpersonal skills.
Provide support through face-to-face, remote assistance, phone, email, and instant message methods.
Experience deploying and supporting Windows and macOS.
Experience installing/uninstalling hardware/software.
Experience performing mass workstation deployments and migrations.
Participate in rotating after-hours on-call support including scheduled maintenance.
Ability to provide onsite support and occasional travel to other offices.
Lift up to 20-50lbs on a regular basis, with or without assistance.
Preferred Qualifications
Associate’s or Bachelor s degree
2-4 years of IT-related experience
Experience using ServiceNow or similar ticketing system
CompTIA A+ Certification
Apple Certified Support Professional
HDI Desktop Support Technician
ITIL v4 Foundations
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at #PTPJobs
#LI-PTP
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

91093824

Position Id:

25-05308