Desktop Support Technician I Norwich NY USA 13815 Position Available In Southeastern Connecticut Planning Region, Connecticut

Job Description:

CMPCJP00060451

Client:

COMPUCOM/GE AEROSPACE

Job Title:

DesktopSupport Technician I Location:

5345 State Highway 12 Norwich

NY USA13815

Duration:

3 Months contract to hire PC/laptop Deskside |Break/Fix Support | Install, Move, Add, Configure “IMAC”Background, Drug, and Citizenship screening requirements USCitizenship required for GE Aerospace due to Export ControlGovernment regulations. GE Aerospace requires First Advantagebackground check be run on the Enterprise Advantage platform underaccount number 836245. Confirmation of background check will berequired on the form of confirmation number ending in “A” listed inthe FADV summary pdf once all the checks have all been completed.

Finally, the GE Security form will need to be provided confirmingappropriate checks have been ran (attached to WO). What will theprimary day-to-day responsibilities entail for this person? Repair,test, image and clean PC’s, laptop, monitors, printers, and otherrelated hardware. Maintain, analyze, and troubleshoot, software andcomputer peripherals. Ability to setup, configure and add allhardware. Experience with asset management. Install, move, add, andchange. Large IMAC events expected for client printer migration andPC refreshes. Assure that all tickets requiring follow up workand/or calls receive appropriate attention. Comfortable withface-to-face interactions as will be required to provide technicalsupport to end users in-person at the customer’s site. Back up andburn end user data. Assist in developing and documentingimprovements to current processes. Assist other coworkers inresolution of end users’ technical issues across the program.

Assist Site Leader in the execution of established processes andescalations. Ability to handle multiple projects. Experienceworking in enterprise environment. Be physically able to lift up to40lbs, bend, crawl, and lay in order to support customer computersystems. Be able to be on feet and physically walk potentially agood portion of the day while visiting customers work area. Howmany overall years of experience should this person have, and dothey need any specific certifications? Candidates should have 6mo -2 years’ experience supporting PC Hardware and software. Pleaselist your TOP 5 required skills that candidates must have. 1.) Usesa Confident, Positive Attitude to deliver great customerexperiences and to be invigorated by constant personal interaction.

Candidates that demonstrate high energy are desired givenfast-paced environment. 2.) Candidate must have a deepunderstanding of diagnosing, troubleshooting, replacing PC/laptophardware internal components (motherboard, hard drives, RAM, CPU),and understanding of troubleshooting PC software (Windowsblue-screen, Outlook, connect network printers) as well. 3.)Working experience or strong understanding of enterprisetechnologies (Office 365, Win10 Professional, imaging, andticketing systems. Having experience supporting applicationsrelated to engineering, manufacturing, and logistics is a plus 4.)Soft Skills is a must for this role. Candidate must have theability to work with strong personalities. Managing stress whilebeing able to deescalate tense users is a key attribute. 5.)

Dependability:

both to get work done independently, and forattendance for availability to work scheduled hours. Trusted towork proactively is a key attribute given limited site ITLeadership. Tell us about the type of personality which performsbest in your team, given the overall environment, and workplacedynamics. Energetic, Professional, heads-down, social, and processdriven. What will the work schedule be for this position? (M-F?8-5? Overtime) M-F, 8am-4:30 pm. Very little, if any overtime;almost never mandatory. What should the candidates expect duringyour Interview process? (Phone screen? In-person? Both?)

InterviewProcess:

1) Phone screening 2) Video Microsoft Teams meeting withCustomer 3) Onsite visit with Customer including interview andtour. What will the conversion rate look like? Is this positionremote or in person? In-Person What will the primary day-to-dayresponsibilities entail for this person? Deskside support / imaging/ IMAC What are the TOP 2 required skills that candidates musthave? 1)

Dependability:

both to get work done independently, andfor attendance for availability to work scheduled hours. Trusted towork proactively is a key attribute given limited site ITLeadership. 2) Soft Skills is a must for this role. Candidate musthave the ability to work with strong personalities. Managing stresswhile being able to deescalate tense users is a key attribute. Whatwill the work schedule be for this position? (M-F? 8-5? Overtime?

Afterhours?) M-F 8 hours shift with 60 min lunch. Could be 7-4 or9-6. We are waiting for a new tech to decide which shift they wantand then we will be filling the other. Will there be OC (on call)or differentials? No How many overall years of experience shouldthis person have? 2 preferred but may be less with accreditedschooling. Do they need any specific certifications or education?

HS diploma or GED. If contract to hire what is the conversion rate?25.00 p/hr How many miles per day will the contractor be driving?

Only driving will be to and from the site. What radius range shouldcandidates be located from the job location? 30 min preferred, butmay extend some as we know this area is remote. What is the exactwork location or city, state, or zip? Norwich, NY 13815 How soonwill the candidate review and interviews start? Next week Whatissues have you had with this req in the past? No specific issuesWill you utilize clearvision for this role? No