IT Support Technician 1 Position Available In Alachua, Florida

IT Support Technician 1 Campus USA Credit Union $43100.00

• $51800.00 Salary life insurance, parental leave, paid time off, paid holidays, long term disability, tuition reimbursement, 401(k) Jun 20, 2025 Job Details
  Job Location Empower Park
• Jonesville, FL Salary Range $43100.00
• $51800.00 Salary Job Category Banking
  Description The hours for this position are: Monday

• Friday:

  8:00 AM

• 6:15

PM Saturdays:

(Occasional) from 8:45 AM

• 12:15 PM Role Provides superb customer service and technical support to ensure the smooth and effective operation of the organization’s information technology systems.

Assists with configuring and deploying hardware and software and solves technical issues as they arise. This entry-level service desk position takes direction from senior staff and management for day-to-day activities. Essential Functions & Responsibilities Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
Responsible for front-line phone, email, and service desk support ticket requests for phone, network, workstations, software, and other systems
Assists with hardware maintenance, upgrades, troubleshooting, repair, workstation deployment, and decommissioning, sometimes involving travel to remote branches
Works with end users and vendors to diagnose and resolve service desk tickets and incidents and escalates to higher level staff when necessary; follows up with end users to ensure complete resolution of issues
Assists with internal documentation of procedures and solutions
Assures prompt response and resolution of member support requests in accordance with established service level expectations
Continuous professional growth and strives to acquire new skills through mentorship and training
Ensures all hardware and software is properly secured, up to date, and scanned for security vulnerabilities prior to deployment
Ensures all end-user devices with admin configuration access (remote) are password protected using the minimum password requirements. (Printers, Kiosks, etc.)
Practices secure data handling procedures as sensitive data may be accessible; a significant level of trust is required
Completes established goals, daily tasks, and project deliverables on time and to specification
Performs Service Center visits to deploy, update, or maintain equipment Qualifications Education High School Diploma or GED
Completion of a specialized course of study at a business or trade school OR
Extensive in-house training or apprenticeship program Experience 0

• 2 years of similar or related experience Other Skills Attention to Detail
  Collaboration and Teamwork
  Communication
  Computer Troubleshooting
  General Office Software
  Problem Solving
  Technical Support
  Ticketing/Tracking
  Time Management and Organization
  User Administration Full-Time Employee Benefits Package Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance.

CAMPUS USA

also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement.

CAMPUS USA

Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees! EOE/AA including Veterans and Disabled