RDT&E Technical Support Specialist Position Available In Bay, Florida
Tallo's Job Summary: AERMOR is hiring an RDT&E Technical Support Specialist in Panama City, FL, to provide technical support for RDT&E laboratories at NSWC PCD. Responsibilities include installing, upgrading, configuring, and troubleshooting hardware and software components, providing Tier 1 helpdesk support, and ensuring network sustainability and security compliance. Required qualifications include 3 years of experience and SEC+ certification.
Job Description
RDT&E Technical Support Specialist
AERMOR View Employer’s Profile
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Secret
Unspecified
Unspecified
Panama City, FL (ON-SITE/OFFICE)
Location:
Panama City Beach, FL
Job Type:
Full-Time
Security Clearance:
Secret AERMOR is hiring for the position of RDT&E Technical Support Specialist who will provide comprehensive technical support for RDT&E laboratories across Naval Surface Warfare Center Panama City Division (NSWC PCD). This role includes installing, upgrading, configuring, and troubleshooting hardware and software components within the
NSWC PCD
Network community. The specialist will also provide Tier 1 helpdesk support, assist with IT inventory management, and ensure network sustainability and security compliance.
Key Responsibilities:
Install, reconfigure, upgrade, and replace or remove hardware and software components.
Support network-related Microsoft Windows and Red Hat Linux software on compatible hardware.
Troubleshoot and install computers, connecting software or hardware to the network in accordance with NSWC PCD-approved SOPs.
Support client configuration changes related to personnel moves, software upgrades, or network modifications.
Provide RDT&E helpdesk support, including Tier 1 support for the RDT&E network.
Assist in the operation of RDT&E drops and document, degauss, and destroy hard drives per approved processes.
Assign and track work orders through NSWC PCD’s work order process.
Update and monitor RDT&E network hardware inventory.
Assist with Comprehensive Information Technology Inventory (CITI) and other
NSWC PCD
inventory systems.
Create, submit, and update SOPs as needed.
Run monthly RDT&E account maintenance and notifications.
Provide account management support for network users.
Required Qualifications:
Must have 3 years of experience and SEC+ certification or equivalent.
Proficiency in Microsoft Windows, Windows Server, Linux, Mac, and Apple iOS.
Experience with Microsoft Office, Microsoft Teams, and Microsoft SharePoint.
Familiarity with Alloy Navigator and ServiceNow for IT service management.
Strong troubleshooting skills in hardware, software, and network environments.
Ability to manage IT inventory and document IT processes in compliance with
NSWC PCD
policies.
GROUP ID
91026559
R
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