Desktop Support – Urgent Fill!! Position Available In Brevard, Florida
Tallo's Job Summary: This urgent fill Desktop Support position requires an AA/AS Degree, 4+ years of IT experience, and relevant certifications. Responsibilities include resolving requests via various channels, maintaining knowledge of operating systems and applications, and supporting team projects. The role involves providing Helpdesk services to internal employees and managing the Helpdesk mailbox. The employer is an equal opportunity employer.
Job Description
Job Description:
This Desktop Support Position Features:
Qualifications:
? Must have a AA/AS Degree and no less than 4 years of ITexperience ? Must have at least one of the following certifications: A+,Network+, Security+ or HDI ? Minimum of 2+ years of working knowledge Networking protocols ? Must have the ability to obtain an Public Trust Clearance at aminimum
Job Description:
? Respond to requests received via telephone calls, e-mail, chat,or submitted through the work orders system. ? Research and resolve requests are in a timely manner, and inaccordance with current Helpdesk Service Level Agreements (alsoknown as SLA?s). ? Acquire and maintain knowledge of Windows Operating Systems (XPPro, Windows 7, and Windows 8), MS Office Suite applications(Outlook, MS Exchange, and Internet Explorer), PeopleSoft, and avariety of other COTS or in-house developed applications. ? Support policies and standards in order to provide technicallyaccurate solutions to customers. ? Participate in team projects that enhance the quality, orefficiency, of Helpdesk services. ? Communicate technical information to customers and teammembers. ? Provides Helpdesk Services that meet or exceeds the initiativesidentified by End-to-End Services teams and Operational departmentswithin IS. ? Supports incoming calls, or chats, for approximately 17,000internal employees to meet Metric goals. ? Manage Helpdesk mailbox. Must be US Citizen We are an equal employment opportunity employerand will consider all qualified candidates without regard todisability or protected veteran status.
