Help Desk – $18.00 Hrly Position Available In Brevard, Florida
Tallo's Job Summary: The Help Desk position offers $18.00 hourly for candidates with at least 4 years of IT experience. Responsibilities include providing technical support for software, hardware, and connectivity issues, as well as maintaining knowledge of various operating systems and applications. The role involves responding to requests via phone, email, and work order system, participating in team projects, and ensuring high standards of customer service. Candidates must have strong problem-solving skills, be able to work in fast-paced environments, and possess excellent communication skills. A technical professional with a minimum of 4 years of IT support experience is required, and additional skills such as experience with Remedy ticketing system are preferred. The role also requires an AA-AS Degree.
Job Description
Job Description:
Help Desk – 4yrs of IT experience Provide first level technical support for software, hardware andconnectivity issues to internal company employees and externalcustomers. Responsible for responding to requests received viatelephone calls, E-mail or submitted through the work orderssystem. Requests are researched and resolved in a timely manner inaccordance with current Help Desk standards. They acquire andmaintain knowledge of XP Pro, Windows 7 operating systems, MSOffice applications including Outlook, MS Exchange, InternetExplorer, People Soft and a variety of developed applications.
Support policies and standards in order to provide technicallyaccurate solutions to customers. Participate in team projects thatenhance the quality or efficiency of Help desk services. ? Responsible for communicating technical information to customersand team members. ? Provides Help Desk Services that meet or exceeds the initiativesidentified by End-to-End Services teams and Operational departmentswithin IS. ? Supports incoming calls for approximately 16,000 internalemployees ? Manages Help Desk E-mail queues ? Incident Owner -responsible for initial submission of incidentsand closure of all incidents ? Supports company acquisitions ? Participates on End to End Service teams or special projectinitiatives ? Responsible for training the new Help Desk team members andprovides on-going training for all team members on topics they area SME in. ? Provides customer training for Meeting Place and Outlook. ? Maintains Help Desk internal documentation and content ofcustomer facing website ? Must be able to effectively handle stressful situations ? Ability to work in fast paced environments and adapt quickly tochanging situations ? Strong problem-solving and trouble-shooting skills ? Commitment to maintaining the highest standard of customerservice is essential with outstanding oral and writtencommunication. ?
Support Disaster Recovery Plan Qualifications:
? Technical professional with minimum of 4 years of experience inIT Support role. ? Highly experienced in supporting IT architecture across multiplefacilities, providing field support, network and e-mailadministrator experience.
Preferred Additional Skills:
? Exceptional communication, Interpersonal, multi-tasking,technical, organizational skills. ? Experience with Remedy ticketing system a plus Candidate must be able to work shift 1,2 or 3 and be flexible.
Education:
AA-AS Degree We are an equal employment opportunity employer and will considerall qualified candidates without regard to disability or protectedveteran status.
