Help Desk Technician I Position Available In Brevard, Florida

Help Desk Technician

I 3.4 3.4

out of 5 stars 4150 W Eau Gallie Blvd, Melbourne, FL 32934 The range for this role is $21.39

• $27.

64/hour Actual base pay will be determined based on a successful candidate’s work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance. Interested applicants must be willing and able to work full time onsite in our Melbourne, FL office. The Mission At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. The Team Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability. The Job The Service Desk Technician I is the face of the Service Desk. This position will be the first interaction with internal customers and will monitor the Contact Center phone queue, input service desk tickets and will work with service desk staff to properly assign tickets. Essential Job Duties & Responsibilities Provide initial support contact with internal customers monitoring the Service Desk Contact Center phone queue Provide basic technical service desk support Enter service requests into the service desk ticketing system Insure detailed information is inputted into ticketing system Monitor ticketing system for SLA adherence Escalate tickets based on criticality Provide remote software support as able Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs Perform all other duties as assigned Essential Skills & Abilities Ability to utilize the internet including e-mail and search engines Word processing and keyboard skills of at least 25 words per minute Basic Microsoft Active Directory knowledge Basic knowledge of Microsoft Office (Excel, Work and Outlook) Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form Ability to speak effectively with internal customers Core Competencies/Demonstrable Behaviors Ensures accountability

• Holding self and others accountable to meet commitments Customer focus
• Building strong customer relationships and delivering customer-centric solutions Collaborates-Building partnerships and working collaboratively with others to meet shared objectives Nimble Learning
• Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Self-development
• Actively seeking new ways to grow and be challenged using both formal and informal development channels Education and/or Experience High school diploma or GED plus 2 years’ experience in IT Service Desk position required Incentives & Benefits We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually.

We purposefully invest in our employees so that our employees can invest in others. For full-time employees working 30 hours or more, some of our benefits include, but are not limited to: Medical Health Savings Account Employer Paid Life Insurance and Long-term Disability Insurance Dental Vision Short-term Disability Accident, Critical Illness, Hospital Indemnity 401(k)

• up to 4% match Paid-time off
• accrued bi-weekly Wellness plan Employee Assistance Program Anniversary Awards Program Birthday Awards