Technical Support Specialist – WSG Position Available In Brevard, Florida

Salary Not Available
Position range in Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area $43k

• $66k Per Year Technical Support Specialist
• WSG
  TTEC

Occupation:

Computer User Support Specialists

Location:

Melbourne, FL

• 32901
  Positions available: 1
  Job #: 82365645152

Source:

TTEC

Posted:

6/10/2025

Web Site:

www.ttec.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Technical Support Specialist At Percepta, we bring first-class service across each market we support. As a Technical Support Specialistin Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing

• Answer phone and email requests for technical assistance and perform Tier 1 and 2 troubleshooting and analysis and Complete and disposition helpdesk tickets such as:
• Create and/or resolve username and password inquiries
• Install or uninstall basic software components
• Verify proper software set up(s)
• Assist with application navigation
• Troubleshoot issues with job role(s)
• Create and update troubleshooting guidelines
• Document processes where there is no current standards
• Provide assistance to Tier 2 and 3 supports when workload permits
• Maintain a positive work environment that fosters team performance; support and contribute to open communication
• Identify and report all concerns regarding the program to the appropriate Manager
• Adhere to, and support all Percepta business and quality initiatives and company policies and procedures
• Attend and participate in team meetings
• Act as a mentor to less experienced teammates:
• Act as a backup for a subject matter expert in the absence of the Manager
• Demonstrate leadership capabilities Additional Information Help for Additional Information. Opens a new window. Additional Information Help for Additional Information. Opens a new window.
  What You Bring to the Role
• High School Diploma or equivalent
• Bachelor’s Degree or equivalent work experience within a Technical environment
• One year of practical real-world Personal Computer hardware and software experience, including experience with Microsoft Operating Systems and Microsoft Office applications
• Familiar with Computer Networking
• Six months experience managing and maintaining a Helpdesk tracking tool What You Can Expect
• Starting hourly rate of $17.60
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks) A Bit More About Your Role
• Monday through Friday 8:30 am through 5:30 pm EST
• Strong communication, customer service and organizational skills
• Strong problem resolution and decision-making skills
• Knowledge of Windows 7/8/NT/XP and Microsoft Office, Internet technologies and technical infrastructures
• A good listener with a proven ability to build relationships with all types of staff
• Strong time management skills, attention to detail and outstanding follow-up skills
• The ability to work well under pressure with tight deadlines
• A good listener with a proven ability to build relationships with all types of people
• Ability to work flexible hour
  Visit the Employer site for more details Help for Employer Information.

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