Desktop Support Technician (City of Pembroke Pines IT Department) Position Available In Broward, Florida

Desktop Support Technician (City of Pembroke Pines IT Department) Facility Contract Services Pembroke Pines, FL Job Details Full-time $26.50 an hour 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Software troubleshooting Mid-level Windows Technical support 3 years IT support Computer networking IT Communication skills Help desk Full Job Description

COMPANY OVERVIEW

Facility Contract Services (FCS) is a Florida-based contract services company that employs and manages personnel for municipal clients. Our staffing services include administrative support, clerical, accounting, payroll, billing, accounts payable/receivable, purchasing, human resources, supervisory roles, utility services, water and wastewater plant operations, property and general services management, building and landscape maintenance, parks and recreation, and senior and community services. FCS specializes in municipal privatization through a task-based approach aimed at improving productivity and efficiency.

JOB SUMMARY

The Desktop Support Technician for Pembroke Pines Charter Schools (PPCS) is a front-line, customer-focused IT professional responsible for delivering exceptional technical support in a dynamic, multi-campus educational environment. This role requires a proactive, service-oriented individual capable of resolving hardware, software, and basic network issues across several school locations. The technician serves as a key resource for students, faculty, and staff, ensuring optimal operation of IT systems while maintaining a positive user experience.

RESPONSIBILITIES AND DUTIES

Serve as the primary point of contact for technical support at assigned school campuses. Provide first-level support for users experiencing issues with applications, devices, or connectivity. Diagnose and resolve hardware issues including desktops, laptops, printers, and other peripherals. Troubleshoot software problems and provide support for Windows OS and common educational applications. Maintain accurate records of service requests using the City’s ticketing system to track, resolve, and follow up on incidents. Offer remote or phone-based assistance as needed to support users not located on-site. Document technical processes and update workflow procedures to support consistency in IT operations. Travel between campuses within the City to provide timely and effective on-site support as required. Support the technology needs of students, teachers, and school administrators, ensuring minimal disruption to learning. Participate in the setup and maintenance of IT infrastructure during school events, new deployments, or system upgrades. Remain proactive in identifying recurring issues and suggesting long-term solutions to reduce downtime.

REQUIRED EXPERIENCE AND QUALIFICATIONS

Minimum of three (3) years of experience in IT support, field services, help desk, or technical support roles. Strong knowledge of troubleshooting Windows Operating Systems, hardware (PCs, laptops, printers), and peripheral devices. Basic experience with networking principles (e.g., IP configuration, Wi-Fi troubleshooting, cable management). Demonstrated ability to prioritize and resolve technical issues efficiently. Excellent communication skills (written and verbal) with a professional and courteous demeanor. Ability to work independently and as part of a team in a fast-paced, multi-building environment. Physical ability and willingness to climb ladders, run cables, and work in tight spaces such as under desks.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This position requires the incumbent to work in a fast-paced environment, with the ability to meet frequent deadlines. Work is performed in a standard office environment. The noise level in the work environment is usually moderate. The incumbent may be required to travel to job sites, other City buildings and locations, and may be required to occasionally perform a full range of motion with lifting and/or carrying items weighing up to 25 pounds. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

BENEFITS

One of the many advantages of working with the Vesta Property Services family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented, and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company’s equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Expected hours:

40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person