Executive IT Support Technician Position Available In Broward, Florida

Executive IT Support Technician 3.4 3.4 out of 5 stars Fort Lauderdale, FL 33301 Executive IT Support Technician – ABA Centers of America Corporate HQ Fort Lauderdale, Florida

OUR MISSION

To provide clients and their families with compassionate, individualized, and comprehensive care, helping to navigate the social, emotional, communication, and daily living challenges experienced by those with autism. A place where we give families hope.

POSITION SUMMARY & PURPOSE

The Executive IT Support Technician provides comprehensive, highly skilled, and service-oriented technology support to the Chairman, senior executives, and employees of the family office. This role encompasses IT and A/V support, smart home system management, and end-to-end technical assistance across multiple residential and mobile locations, including an airplane, yacht, family center, and primary residence. The ideal candidate will have strong technical acumen, excellent communication skills, and a proactive, solution-driven mindset. Additionally, this role requires a high level of discretion and confidentiality. The successful candidate must be acutely aware of the sensitive information they handle and committed to earning and maintaining the trust and confidence of the executive staff. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

POSITION’S ESSENTIAL DUTIES & RESPONSIBILITIES

The following are duties and responsibilities that the Executive IT Support Technician shall provide: Configure, support, and maintain smart home devices, including

ADT, IAQUALINK, YALE, CARRIER HOME, MY LINK, RESIDEO, TC, HI-CONNECT, MYQ, LUTRON, HEOS, DOORBIRD, EWELINK, TRANE HOME

SYSTEM, PERFIWARE, BENINCA, and

HOMELINK.

Manage and support AV systems for virtual meetings, including Zoom, OWL Systems, and Barco Video Conference Systems, ensuring seamless execution of meetings and addressing technical issues. Set up, troubleshoot, and manage email flow; provision users; manage licensing; and administer Exchange Online mailboxes in Office 365; and use PowerShell for automation and environment management. Configure, customize, and maintain SharePoint sites, pages, and permissions; develop workflows and custom solutions using Power Automate and Power Apps. Configure and manage Jira boards, workflows, and user roles; provide support and training to ensure effective use of Jira for project management and task tracking. Install and manage Starlink terminals, troubleshoot connectivity issues, perform firmware updates, and optimize network configurations. Administer Dropbox user accounts, permissions, and shared file links; monitor file synchronization and troubleshoot issues to ensure data security. Oversee and maintain an inventory of devices, including phones, computers, and electronics; track hardware usage, replacements, and procurement. Provide IT support services, including user onboarding, mobile device setup, software license management, device synchronization, and end-user technical support. Maintain and manage network and device connectivity across all assigned locations, including the airplane, yacht, family center, main house, and Mercedes Sprinter, ensuring secure and uninterrupted service.

EDUCATIONAL/SKILL REQUIREMENTS

The Executive IT Support Technician requires a minimum bachelor’s degree in computer science, information systems, information technology, or related field or equivalent experience, and 5-7 years experience providing hands-on technical support in large office environments with at least 2 years directly supporting senior-level executives. Hands-on experience with smart home devices, AV systems, and mobile communications systems. Demonstrated proficiency in Microsoft 365, Exchange Online, PowerShell scripting, SharePoint, Jira, and Starlink network management. Strong understanding of network infrastructure, including routers, wireless access points, and switches. Ability to manage AV systems, including Zoom, OWL, and Barco Video Conference Systems. Familiarity with hardware inventory tracking, mobile device management (MDM), and software license administration. Exceptional problem-solving skills and the ability to work well under pressure in dynamic, fast-paced environments. Ability to travel or work in hybrid environments as needed to support remote locations, including planes, yachts, vehicles, family center, or homes. Experience supporting high-profile individuals and executives. Certifications in Microsoft products, CompTIA network or security, project management, information security, or related fields. Knowledge of cybersecurity best practices and mobile security protocols. Demonstrated ability to work independently, prioritize tasks, seek clarification, and make and support recommendations. Strong decision-making skills, with the demonstrated ability to balance speed of delivery with compliance, security, financial, and other company controls.

Full Benefits, Including:

21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays) Medical, dental, vision, long-term disability, and life insurance Generous 401(k) with up to 6% employer match About ABA Centers of America Listed by Inc. magazine as the 5th fastest-growing private company in the U.S., we are focused on opening new clinics and remaining self-funded without private equity investment. Committed to our sustainability and philosophy of innovation, our Chairman and Founder received the country’s preeminent business award, Ernst and Young’s Entrepreneur Of The Year® 2024 National Overall Award. We are currently in 10 states with over 30 clinical service areas, and our roadmap will bring us to more than 50 clinical service areas over the next 12-24 months. We have the resources and talent usually found at a more mature organization, including fully staffed teams to support marketing, IT, accounting, and clinic growth.

Recruiter ID:

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LI-MB1 ABA

Centers of America participates in the U.S. Department of Homeland Security E-Verify program.