Help Desk Technician Position Available In Broward, Florida

Help Desk Technician Gemaire Distributors, LLC

• 3.

1

Deerfield Beach, FL Job Details Estimated:

$37.5K

• $45.

5K a year 22 hours ago Qualifications Bilingual Spanish Computer science Computer Science Heavy lifting Software troubleshooting LAN English Windows Microsoft Office Analysis skills 1 year Associate’s degree Communication skills Entry level Time management Full Job Description Duties and Responsibilities Answer incoming customer calls and manage trouble tickets. Troubleshoot software and hardware issues both in person and via phone. Escalate support calls to the supervisor when necessary. Install and configure applications and operating system software and upgrades. Train end users in the effective use of equipment and software. Monitor network and system health to ensure optimal performance. Fully track and document all calls and requests. Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout. Track all action items and referrals through to resolution. Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders. Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business. Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems. Maintain flexibility and adaptability to meet the evolving needs of the organization. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned. Required Qualifications Minimum of 1-2 years of related experience required. Proficient in configuring Windows 7 and Windows 8. Working knowledge of Microsoft Office suite products and antivirus/spam software. Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment. Excellent written and verbal communication skills. Strong analytical and problem-solving skills. Effective organizational and time management skills. Flexibility to work evening and weekend hours, with on-call availability. Ability to lift up to 30 pounds. Preferred Qualifications Degree in Computer Science, MIS, or a related field preferred. Bilingual (English/Spanish) is a plus. Education/Experience Requirements Min/Preferred Education Level Description Preferred 2 Year / associate degree Degree in Computer Science, MIS, or a related field preferred. Years of Experience 1 Years Minimum of 1-2 years of related experience required. Language Requirements Preferred Spanish Work Environment Details Office Setting-Work Schedule Hybrid Schedule, working 2 days minimum at the office/branch a week. Physical Demands Demand Frequency Sedentary

• Lifting 0-10 pounds Occasional Light Lifting
• 10-20 pounds Occasional Moderate Lifting
• 20 to 50 pounds Occasional Heavy Lifting
• 50 to 100 pounds Never Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Occasional Walking Occasional Standing Occasional Sitting Constant Stooping Never Kneeling Never Repeated Bending Never Climbing Never Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Never Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other•Talk, Drive, visit customers etc.

Never EEO Statement Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Requirements:

Business Title:

Help Desk Technician Objective The Help Desk Technician is responsible for providing technical support to all levels of staff, including both in-house and field customers. This role involves the installation, configuration, and troubleshooting of various applications and operating systems. As the first line of assistance, the Help Desk Technician plays a crucial role in maintaining business continuity. The ideal candidate will possess excellent problem-solving abilities, strong communication and interpersonal skills, and a positive, customer-friendly attitude. A strong technical understanding of desktop and laptop hardware, software applications, and network connectivity is essential.