Help Desk Technician Tier 1 Position Available In Broward, Florida

Help Desk Technician Tier 1 KD Construction of Florida – 4.3 Fort Lauderdale, FL Job Details Full-time From $18 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Network administration Management Software troubleshooting Customer service iOS Windows IT support Organizational skills 1 year Server management Entry level Full Job Description KD Construction of Florida, LLC is a family owned, full-service shell contractor providing complete cast-in-place concrete and masonry structures as well as complete framing and drywall packages for contractors and developers. Our family-owned styling means senior management at KD Construction is very hands-on and accessible. KD has grown to become one of Florida’s premier concrete shell and drywall contractors focusing primarily on multi-family residential apartment complexes, condominiums, hotels, retirement communities, as well as workforce and student housing. Our typical projects range in size from just under 300,000-SF to over 1,000,000-SF. KD has successfully completed projects representing over 100,000 apartment and residential units throughout the Southern United States. We are positioned to address the needs of clients almost anywhere in the nation. Furthermore, we are fully bondable, and our contracts currently range in size between $3,000,000 to $60,000,000. The majority of our completed projects every year are executed on behalf of repeat customers. This recurrence of business is attributable to our ability to achieve the highest level of quality and customer satisfaction.

ON TIME, ON BUDGET, FOR DECADES

…. Discover why knowledgeable contractors and developers rely on KD Construction as their shell and drywall contracting partner. KD Construction of Florida, LLC is currently looking for an

IT Support Specialist Qualifications:

• Experience with supporting Windows OS and Microsoft Office365 administration (1 year).
• Experience with iOS (1 year).
• Some knowledge of network administration, server management and cloud technologies a plus.
• Excellent customer service and organizational skills are very important.
• Ability to complete assigned tasks in a timely manner. Must be able to work a support ticket to completion or escalate to next level support.
• You will be required to learn some industry specific applications in order to support a corporate user base.
• Must be team oriented.

Job Description:

The IT Help Desk Technician takes and responds to calls and emails from our ticketing system and supports/maintains most technology in the office. This includes desktop and laptop PCs, iPads, printers, servers, company cell phones, and other miscellaneous equipment, in addition to managing the inventory for these devices. This is a great opportunity to learn and advance your career in the IT industry. 1.

Initial User Support:

Provide first-line technical support to users via phone, email, chat, or in-person. Reading and responding to requests that come through our ticketing system Document user requests, incidents and solutions to tickets clearly and accurately. 2.

Troubleshooting Basic Technical Issues:

Resolve common issues such as password resets, authenticator issues, account unlocks, software installation, printer issues, and basic connectivity problems. Troubleshoot issues with network connectivity Maintain accurate records in the asset management system, the mobile device management (MDM) system and others. 3.

Incident Management:

Track and prioritize incidents in a ticketing system. Escalate complex or unresolved issues to Tier Two support or relevant IT groups, clearly documenting steps already taken. Use and contribute to knowledge base resources to streamline future issue resolution. 4.

Communication and Customer Service:

Maintain professional and courteous interactions with vendors and users. Keep users informed of progress, resolutions, or delays related to their open ticket requests or issues. 5.

Monitoring and Reporting:

Monitor system alerts and notify appropriate teams about critical issues. Prepare basic reports on recurring incidents, problems, and trends for higher-level analysis. 6.

Training and Guidance:

Provide users with basic training and guidance on company technology and best practices. 7.

Hardware and Software Deployment:

Install, configure and troubleshoot Windows PCs and iPads. Follow company guidelines for hardware and software installation and deployment 8.

Administrative Duties:

Assist with routine administrative tasks associated with maintaining IT operations. Tier One Help Desk Technicians typically act as the first point of contact, ensuring swift, efficient, and friendly resolution of everyday IT issues.

• Ability to commute regularly to corporate office in Fort Lauderdale, FL – This is NOT a remote-worker position.
• Must have legal authority to work in the

United States Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to Friday Ability to

Commute:

Fort Lauderdale, FL 33308 (Required) Ability to

Relocate:

Fort Lauderdale, FL 33308: Relocate before starting work (Required)

Work Location:

In person