Information Technology Specialist Position Available In Broward, Florida
Tallo's Job Summary: The Information Technology Specialist is responsible for Tier 1 and 2 software and hardware support, providing technical advice, troubleshooting, and root cause analysis. A minimum of 2 years of IT work experience is required, along with a Bachelor's Degree in Computer Science or related field. This role offers an intermediate professional level position with opportunities to coach junior technical staff.
Job Description
General Characteristics Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.
Dimensions Education:
Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience:
A minimum of 2 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.
Complexity:
Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff.
