IT Executive Support Technician Position Available In Broward, Florida

• Our Opportunity:

• At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike! We are seeking a highly motivated
• IT Executive Support Technician
• located at our corporate hub in Plantation, FL! The Chewy IT Executive Support team provides 5-star technical support, both remotely and in person to executive level staff across Chewy. The
• IT Executive Support Technician
• plays a fundamental role in minimizing productivity challenges for executive staff and implementing solutions to address emerging needs.

This is a highly visible role and will be responsible for providing end-to-end support for Windows and Mac hardware/software, audio/video conferencing, executive focused applications and more. This is a great opportunity for someone who wants to be part of a vibrant, dynamic and successful IT team.

• What you’ll do:
• + Act as the main point of contact for executives and executive assistants across the organization.

You will also assist and support non-Executive support staff as well + Collaborate with business leaders and necessary IT teams to ensure our executive endpoints, mobile devices, peripherals, applications, and other assigned devices are consistently working + Design, build and implement software solutions to improve system reliability and experience + Lead meetings with various partners and peers regarding Executive Support initiatives or events + Lead Service Review meetings with Executive Assistant team to review initiatives, SLAs, and project status updates + Manage multiple channels of support for Executive Assistants and staff (Chat, Voice, E-mail and on-site). Be the owner of the chat channel for EAs and IT + Project manage and support IT projects related to the Executive staff + Prioritize and manage the executive support incidents/requests and provide weekly reporting of support issues to IT management + Proactively partner with executive assistants to review technical challenges, research and implement solutions + Plan and oversee critical events such as board meetings, earnings calls and company town-halls + Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC’s, desktop application software, and peripheral devices; escalate issues as needed. + Provide IT/AV conference support for onsite/offsite presentations, events, and meetings related to executives which may occur after-hours and on weekends + Interact with and manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas related executive support + Maintain documentation for all Service Desk and end user processes and procedures pertaining to executives + Train executive staff and supporting users on existing and new technology + Lead the testing, documentation and implementation of new hardware/software related to executive staff + Work closely with HR and IT teams to ensure seamless onboarding experience for new executives joining the organization + Participate in 24/7 support and on-call rotation + Ability to travel up to 20% is required

• What you’ll need:
• + Minimum of 5 years’ experience providing technical support in a corporate environment + Technical certifications – CompTIA A+ or CompTIA Network +, Apple ACMT or ACSP Certification, MS certifications such as MCSE, MCSA, and/or MCITP + Extensive knowledge of A/V systems and solutions such as Crestron + Functional knowledge of Active Directory and related services + Experience supporting endpoints via SCCM and JAMF + Experience administering Office 365 + Extensive knowledge of Windows Desktop and Mac Operating Systems + Experience supporting MS Office Suite (Word, Excel, PowerPoint, Outlook) + Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, Linux) and Unified Communications + Notable Project Management experience + Work under pressure and effectively prioritize tasks + Effective listening and interpersonal skills.

Must be able to understand customer needs, communicate clearly and negotiate complex issues when necessary

• Bonus:

• + Prior experience operating in an executive support role + JAMF Certification + Project Management Certification
• Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
• CAAR@chewy.com

•