Private School IT Support/Help Desk Technician Position Available In Broward, Florida

Private School IT Support/Help Desk Technician St Mark’s Episcopal Church and School Fort Lauderdale, FL Job Details Full-time $40,000 – $45,000 a year 1 day ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Software troubleshooting CCNA English Windows Information security High school diploma or GED Bachelor’s degree Computer hardware CompTIA Network+ IT Computer skills 1 year Grammar Experience 2 years Communication skills CompTIA A+ Entry level Information Technology Full Job Description Saint Mark’s Episcopal School is seeking a Help Desk Technician. Responsibilities for Help Desk Technician

• Participate in the day-to-day help desk support.
• Triage, troubleshoot, and resolve varying tiers of IT requests.
• Through coaching, learn modern technologies and workflows and build on technical skills.
• Respond to customer issues via phone, email and on-site visits.
• Document customer interactions.
• Run diagnostics to resolve customer-reported issues.
• Escalate issues to the next Tier when necessary.
• Install, make changes, and repair computer hardware and software.
• Follow up to ensure issues are resolved.

Minimum Qualifications:

• Ability to diagnose and resolve basic computer technical issues.
• Demonstrated proficiency in the use of M365 and Google environments.
• Proficiency with Windows OS, Chromebook OS, MAC, and IOS computers.
• Proficiency in computer troubleshooting (Hardware, Desktop Windows, Mapping Network Shares, Accessing Printers/Devices.)
• Has related experience in information security (Knowledge of protecting information systems and basic knowledge of security disciplines.)
• Demonstrated proficiency in English grammar, with excellent oral and written communication skills.
• High School Diploma or G.E.D. equivalent from a regionally accredited institution and one (1) year of work experience in Multimedia, Electronics, Computer, or related field. Bachelor’s degree preferred.
• IT-related experience of at least one year.
• Relevant certifications Comp

TIA A+, N+, CCNA

preferred.

• Very organized, detail-oriented, and able to multitask.
• Ability to lift at least 50 lbs during equipment move and setup.
• Must be able to clear a level 2 background check and have proof of eligibility to work in the United States.
• Must have a flexible schedule, with the ability to work weekends and holidays when necessary.
• Highly coachable, tech-native, resourceful, loves to learn, optimistic and proactive, and always willing to serve in any situation.

Job Type:

Full-time Pay:

$40,000.00 – $45,000.00 per year

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

Monday to

Friday Work Location:

In person