Technical Support Analyst – Public Safety Position Available In Broward, Florida

Technical Support Analyst – Public Safety

Salary $67,283.84 – $104,295.78 Annually Location

FL 33309, FL

Job Type Full Time Job Number

FP046-09

Department Information Technology Services Opening Date 06/17/2025 Closing Date 7/7/2025 11:59 PM Eastern

DESCRIPTION

BENEFITS
QUESTIONS
POSITION SUMMARY Provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing and communication devices, vehicle technology, and video cameras/systems. This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees. This job classification is in Management Category IV for benefits purposes, which includes five (5) additional Management Vacation days per calendar year and a monthly Employee Expense Allowance of $120.00.

ESSENTIAL JOB FUNCTIONS

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Installs, configures, and troubleshoots desktop/laptop operating systems, user software and hardware peripherals
Responds to support requests submitted through Service Desk, customer contact, and other support tiers or supervisor assignments
Investigates, diagnoses, and resolves problems for Level 1 and Level 2 systems, database, network, mobile data, and security teams before escalation Creates, updates, and deploys computer images, software, and security application packages used to distribute and update consistency throughout the corporate computing environment
Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.
Serve on the 24-hour after hours support helpline on a rotational basis Performs related work as required

JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT MINIMUM JOB REQUIREMENTS

Associate’s Degree in Computer Science, Information Technology, or a related field. At least two (2) years of experience in administering and supporting computer workstations, peripherals, and associated operating systems. Additional qualifying work experience may be substituted on a year-for-year basis for the required college education.
A Bachelor’s Degree may substitute for one (1) year of the required experience.
Must possess or be able to obtain a valid State of Florida driver’s license within 30 days of hire. If claiming Veteran’s Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale’s veteran’s preference claim form (J-204) to the online application.

SPECIAL REQUIREMENTS

This position requires Holiday, night and/or weekend work in order to perform many duties. Employees in this class may be required to be on call for after hours support and may be called in to work before, during, or after public safety related emergencies.
An in-depth pre-employment background check including a limited scope polygraph will be conducted as part of the selection and onboarding process, as this position is deemed security sensitive.

PREFERRED QUALIFICATIONS

CompTIA A+, CompTIA Network+, ITIL, and/or Microsoft MSCA certifications. Criminal Justice Information Services (CJIS) Certified (including maintained active Certification).
Experience in supporting local government and public safety technologies.
OS and software deployment experience.
Paid work experience with mobile data technologies. As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and/or access areas where limited space is available. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOW TO APPLY & SUPPLEMENTAL INFORMATION

This position will remain open until a sufficient number of qualified applications have been received. Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position. The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans’ preference per Florida law. If claiming Veteran’s Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale’s veteran’s preference claim form (J-204) to the online application. Employer
City of Fort Lauderdale
Address
Tower Building – 101 NE 3rd Ave
Department of Human Resources – 16th Floor
Fort Lauderdale, Florida, 33301
Phone
19548285300