Technical Support Specialist Position Available In Broward, Florida

Description Position Summary:

The Help Desk Support Specialist provides frontline technical support and customer service for a web-based research education platform. The role involves responding to a high volume of user inquiries, troubleshooting technical issues, and maintaining detailed records of interactions in help desk software. The ideal candidate is tech-savvy, customer-focused, and thrives in a fast-paced, service-oriented environment.

Key Responsibilities:

+ Deliver exceptional customer support via email and phone for technical inquiries related to the online training platform. + Record all customer interactions and issues using help desk ticketing software. + Collaborate with team members to administer the web-based system, including user enrollment, account maintenance, and institutional updates. + Ensure timely follow-up on outstanding tasks and requests from users and stakeholders. + Assist in maintaining accurate documentation and logs to support compliance and user tracking. + Participate in departmental meetings, trainings, and sub-committees as needed. + Perform other duties as assigned.

Requirements Minimum Qualifications:

+ Bachelor’s degree in Computer Information Systems or a related field. + Minimum of 1 year of experience in customer service or technical support within a call center or help desk environment. + Strong knowledge of HTML and web-based platforms. + Excellent verbal and written communication skills. + Typing speed of at least 35 WPM. + Strong interpersonal skills and the ability to work professionally with diverse users. + Self-motivated, resourceful, and able to manage multiple tasks independently.

Preferred Qualifications:

+ Familiarity with

IRB/IACUC

processes, HIPAA compliance, and university-based research environments. + Experience supporting web-based training systems.

Physical Requirements & Work Environment:

+ Must be able to remain in a stationary position 50% of the time. + Occasionally move computer equipment under 10 pounds. + Operate standard office equipment and communicate effectively via phone and computer. + Travel to Ft. Lauderdale office and industry conferences may be required. No third party vendors!!! Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .