Desktop Support Technician Position Available In Duval, Florida

Desktop Support Technician Workline – 3.5 Jacksonville, FL Job Details Full-time $23.47 – $24.90 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Desktop support Microsoft Outlook Computer networking experience (3-5 years) Software troubleshooting SCCM Healthcare IT hardware components 5 years Software deployment Laptop (troubleshooting support) iOS LAN Windows Microsoft Office

DHCP ITIL

Remote access software IT support Computer networking DNS Mobile device management SharePoint TeamViewer Microsoft 365 support Senior level Communication skills Microsoft Intune Active Directory Intune Time management VPN Full Job Description 2 positions available (Whiteglobe/VIP) Monday-Friday standard business hours HQ Office WhiteGlove Support/ VIP Users The Deskside support member should have strong technical knowledge and hands-on experience in the following technologies: ITIL & Ticketing System Familiarity Microsoft Client OS (Win10, 11) Basic network configuration and troubleshooting (static

IP, DHCP, DNS

) Microsoft 365 Support Print and File share services Hardware Break-fix/Replacement Patch Management Application installation and troubleshooting Imaging & Device Provisioning Detailed Job Description Over 5 years of hands-on experience in desktop support and end-user computing. Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting. Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps). Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot. Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support. End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning. Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting. Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions. Capable of documenting solutions and creating user-friendly knowledge base articles. Work collaboratively with IT teams to maintain a stable and efficient desktop environment. Experienced in working in a global delivery model with strong communication, analytical, and time management skills. Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support. Desirable (not mandatory): Relevant technical & process certifications: ITIL V4 Foundations MD-102: Endpoint Administrator Microsoft 365

Certified:

Fundamentals – MS-900

Job Type:

Full-time Pay:

$23.47 – $24.90 per hour Expected hours: 45 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Schedule:

8 hour shift

Work Location:

In person